Business Systems Analyst Salesforce Admin Certified

Job Overview:Title: Logistics Project managerLocation: Santa Clara CADuration: 12+ MonthsPayrate : $70-$72
Key ResponsibilitiesManage projects involving RMA dispatches, asset recovery and defective returns, reverse logistics, inventory and parts planning, repair, and related supply chain processes.Coordinate cross-functional teams across logistics, operations, customer service, supply chain, engineering, IT, and other relevant functions.Define project scope, objectives, milestones, deliverables, timelines, and resource requirementsDevelop and maintain project plans, schedules, status reports, risk registers, and action-item tracking.Identify process gaps and opportunities to improve RMA and logistics workflows, efficiency, cost, and customer experience.Monitor project progress, proactively identify risks and dependencies, and drive corrective actions.Facilitate project meetings and communicate project status to stakeholders and leadershipTrack project KPIs and use data to measure project outcomes and operational improvements.Ensure projects follow established governance, documentation, and change-management processes.
Skills:Proven experience working with Inventory & parts planning, RMA part & FE dispatches, asset recovery and returns management, reverse logistics, repair, or related logistics processes.Strong project management experience with a demonstrated ability to manage multiple projects or workstreams simultaneously.Experience coordinating cross-functional teams and stakeholders.Strong organizational, analytical, problem-solving, and communication skills.Ability to manage timelines, priorities, risks, dependencies, and competing requirements.Experience documenting and improving business processes and workflows.
Preferred Software & Tools ExperienceCandidates should be comfortable working with common project management, collaboration, reporting, and documentation tools. Examples include:Google Workspace or Microsoft Project – project planning, scheduling, dependencies, and resource management.Jira – project/task tracking, workflow management, and Agile project deliveryConfluence – project documentation, process documentation, and knowledge management.Google Sheets & Microsoft Excel – data analysis, reporting, tracking, and operational metricsZoom & Microsoft Teams – collaboration, meetings, and project communication.Asana Similar project management platforms – task and workflow management.Experience with reporting or visualization tools such as Power BI is a plus.
Beneficial but Not RequiredSAP experience, particularly with modules or processes related to logistics, inventory, order management, returns, or supply chain.ServiceNow experience, particularly with ticketing, workflow, incident/request management, or process automation.Experience working with ERP, CRM, warehouse management, transportation management, or customer service