Call Center Customer Service Representative

About the role

Infosys BPM is seeking a call center representative in Aguadilla, PR. The role provides customer service and supports client satisfaction while maximizing productivity. It includes phone-based interactions about travel insurance products and reports to the Customer Service Supervisor under the direction of the Customer Service Manager. Evening, weekend, and holiday availability is required.

Responsibilities

• Answer incoming calls professionally and courteously.
• Assist internal and external customers via email and customer chat.
• Fulfill customer requests and answer questions accurately, knowledgeably, and efficiently.
• Transfer callers to appropriate departments and escalate calls to a supervisor when warranted.
• Enter appropriate comments and notes in the policy database.
• Proactively recommend and upsell appropriate products based on customer needs or supervisor direction.
• Enhance product knowledge when not on a call, including contributing topics to the department knowledge base, studying coverage and procedural documents, and visiting competitor and partner websites.
• Foster positive relationships with peers, customers, and business partners.
• Consistently meet or exceed Customer Service Department career path performance standards.

Requirements

• High school diploma or GED equivalent.
• Minimum of 1 year in a customer service role.
• Excellent verbal and written communication.
• Ability to interact professionally with customers while maintaining an upbeat and friendly demeanor.
• Excellent computer...

Datos clave

• Location: Aguadilla, PR.
• Evening, weekend, and holiday availability is required.
• Requires a high school diploma or GED equivalent and a minimum of 1 year in a customer service role.
• The role handles inquiries related to travel insurance products.