Call Center Customer Support Representative - Baton Rouge, LA

Join DevCare as a Call Center/Customer Support Representative in Baton Rouge, Louisiana. This hybrid role offers an exciting opportunity to support healthcare providers by assisting with billing, policy inquiries, and Medicaid-related questions. Job Summary We are seeking an energetic and motivated Provider Services Call Center Agent to join our Baton Rouge team. You will handle inbound calls from healthcare professionals, provide accurate information, and resolve inquiries efficiently while maintaining excellent customer service standards. Key Responsibilities Manage a high volume of inbound calls addressing provider concerns related to LA Medicaid billing and policies. Resolve 92% of provider calls within 3-5 minutes to meet quality and production standards. Interact professionally and timely with healthcare providers to assist with their inquiries. Accurately document calls in the call tracking system. Collaborate with team members to achieve departmental goals. Required Skills and Qualifications Strong oral and written communication skills. Excellent customer service and telephone etiquette. Ability to multitask and problem solve independently. Proficiency with Microsoft Office and navigating multiple computer programs. Positive attitude and patience when assisting providers. Additional Details Location: Baton Rouge, Louisiana (Hybrid) Interview: Web Cam Interview Employment Type: Full-time If you are looking for a rewarding career in customer support within the healthcare industry, apply today to join DevCare’s dynamic team!