Is this position remote or on-site?

This Call Center Agent role is on-site in Woburn, MA, and is not remote.

What is the pay rate for this job?

The pay rate for this contract position is USD 18 per hour.

What kind of experience do I need to apply?

A high school diploma or equivalent is required, and previous customer service experience is preferred, especially in a call center environment.

What are the main responsibilities of this role?

You will engage customers by phone, provide detailed product and policy information, document interactions in CRM systems, and collaborate with team members to resolve issues.

Will I need to work different shifts?

Yes, the job requires flexibility to work varying shifts based on business needs.

Who will I report to and work with?

You will report to a Team Leader and collaborate closely with sales and technical support teams.

Call Center Agent – Woburn, MA

Published on CazVidat Inficare technology

Apply for a Call Center Agent contract job in Woburn, MA with Inficare technology. Provide customer support on-site and earn $18 per hour.

Verified by CazVidlast yearOpen until: Dec 6, 2026

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Salary

$18 per hour

Location

Woburn, Massachusetts, United States

Employment type

Contract

Workplace

Not provided

Call Center Agent – Woburn, MA

$18 per hour

Apply now

Job description

Inficare technology is hiring a Call Center Agent in Woburn, Massachusetts. This long-term contract role offers the opportunity to support customers in a collaborative, fast-paced environment. You will answer questions, provide accurate information, document interactions, and help deliver a positive customer experience.

Key Responsibilities

Respond to customer inquiries by phone and provide courteous, effective service.
Share accurate information about products, services, and company policies.
Record customer interactions, service metrics, and follow-up actions in the appropriate systems.
Work with teammates, sales, and technical support to resolve complex customer concerns.
Attend training to stay current on product updates and customer service practices.
Meet performance goals for call handling, customer satisfaction, and issue resolution.
Contribute to special projects and other team initiatives as needed.

Required and Preferred Qualifications

High school diploma or equivalent required.
Strong verbal and written communication skills.
Customer service experience preferred; call center experience is a plus.
Comfort using common software applications, including CRM systems.
Ability to work flexible hours based on business needs.

Work Environment and Employment Details

As a Call Center Agent, you will report to a Team Leader and work closely with sales and technical support teams. This is a long-term contract position based on-site in Woburn, MA; it is not remote eligible. Pay is $18 per hour.

Frequently asked questions

Is this position remote or on-site?
This Call Center Agent role is on-site in Woburn, MA, and is not remote.
What is the pay rate for this job?
The pay rate for this contract position is USD 18 per hour.
What kind of experience do I need to apply?
A high school diploma or equivalent is required, and previous customer service experience is preferred, especially in a call center environment.
What are the main responsibilities of this role?
You will engage customers by phone, provide detailed product and policy information, document interactions in CRM systems, and collaborate with team members to resolve issues.
Will I need to work different shifts?
Yes, the job requires flexibility to work varying shifts based on business needs.
Who will I report to and work with?
You will report to a Team Leader and collaborate closely with sales and technical support teams.