Call Center Agent — Woburn, MA
Published on CazVidat Inficare technology
Apply for an on-site Call Center Agent contract job in Woburn, MA, with Inficare technology. Earn $18 per hour while helping customers resolve inquiries.
Salary
$18 per hour
Location
Woburn, Massachusetts, United States
Employment type
Contract
Workplace
Not provided
Call Center Agent — Woburn, MA
$18 per hour
Job description
Inficare technology is hiring a Call Center Agent for a long-term contract position in Woburn, Massachusetts. This on-site role offers $18 per hour and is a great opportunity to support customers in a collaborative, fast-paced environment.
Key Responsibilities
- Answer customer calls, understand inquiries, and deliver responsive, professional service.
- Provide accurate information about products, services, and company policies.
- Record customer interactions, service metrics, and follow-up actions in CRM systems.
- Coordinate with teammates, sales, and technical support to resolve complex issues.
- Attend training to stay current on product updates and customer service practices.
- Work toward performance goals for call handling, customer satisfaction, and issue resolution.
- Contribute to special projects and other team initiatives as needed.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Customer service experience preferred; call center experience is a plus.
- Proficiency with common software applications and CRM systems.
- Flexibility to work hours that meet business needs.
Team and Work Location
Based in Woburn, MA, this position is not remote eligible. You will report to a Team Leader and work with sales and technical support teams to help ensure customer inquiries are handled smoothly and resolved efficiently.
Compensation and Employment Type
Pay: $18 per hour
Employment type: Long-term contract
Explore related opportunities: Callcenter, Agente call center, and Asesor de retenciones Call Center.
Frequently asked questions
Is this position remote or on-site?
This Call Center Agent role is on-site in Woburn, MA, and is not remote.
What is the pay rate for this job?
The pay rate for this contract position is USD 18 per hour.
What kind of experience do I need to apply?
A high school diploma or equivalent is required, and previous customer service experience is preferred, especially in a call center environment.
What are the main responsibilities of this role?
You will engage customers by phone, provide detailed product and policy information, document interactions in CRM systems, and collaborate with team members to resolve issues.
Will I need to work different shifts?
Yes, the job requires flexibility to work varying shifts based on business needs.
Who will I report to and work with?
You will report to a Team Leader and collaborate closely with sales and technical support teams.