Content Operations Project Manager (Agile, Jira & Digital Content)

We are looking for a highly organized and proactive Content Operations Project Manager to support a global digital customer experience and content operations team. This is a unique hybrid role combining project management, content operations, and Agile delivery. The ideal candidate is someone who enjoys bringing structure to fast-moving environments, managing multiple priorities, and keeping cross-functional teams aligned around clear timelines, ownership, and deliverables. You will own key operational rhythms including Jira triage, backlog and workflow management, Agile ceremonies, project reporting, and content project coordination. You will also play an important role in balancing team capacity, negotiating timelines, resolving blockers, and ensuring high-priority content initiatives continue moving forward. This role is ideal for a Project Manager who is comfortable operating at the intersection of people, processes, content, and technology. Key Responsibilities Own Jira triage, backlog prioritization, and workflow management, maintaining visibility into incoming requests, priorities, and team capacity. Lead Agile/Scrum ceremonies, including sprint planning, story refinement, retrospectives, and brainstorming sessions. Manage multiple content and digital projects from intake through delivery, ensuring clear scope, timelines, dependencies, milestones, and ownership. Coordinate cross-functional initiatives involving content, digital operations, business teams, and other key stakeholders. Create and maintain project plans, status reports, meeting notes, documentation, dashboards, and project records. Negotiate deadlines and help balance capacity across incoming requests, strategic content initiatives, editorial calendars, and key business milestones. Identify project risks, dependencies, and potential blockers early and coordinate appropriate mitigation or escalation. Facilitate stakeholder communication and ensure teams remain aligned on priorities, responsibilities, decisions, and next steps. Establish and reinforce project management processes that improve visibility, consistency, and execution. Support continuous improvement initiatives across workflows, team operations, and content delivery. Leverage AI tools to improve productivity, streamline workflows, support content operations, and enhance day-to-day project execution. Flex into complementary responsibilities such as Scrum Master, workflow coordinator, or project operations support when needed. Required Qualifications Bachelor’s degree in Business, Project Management, Communications, Marketing, English, or a related field; equivalent relevant experience will also be considered. 2+ years of experience in Project Management, Program Management, Content Operations, Digital Operations, or a similar cross-functional environment. Demonstrated experience managing multiple projects and workstreams simultaneously. Hands-on experience with Agile methodologies and Scrum practices. Experience leading or facilitating Agile ceremonies and team operating rhythms. Strong working knowledge of Jira, including workflow management, ticket/request intake, backlog management, and prioritization. Experience managing projects through the full lifecycle, from intake and planning through execution and delivery. Strong project reporting and documentation capabilities, including status updates, meeting facilitation, and project tracking. Ability to coordinate multiple stakeholders, dependencies, deadlines, and competing business priorities. Strong negotiation and prioritization skills, particularly when balancing deadlines, team capacity, incoming requests, and high-priority initiatives. Practical experience using AI tools such as ChatGPT, Gemini, Claude, or similar platforms to improve workflow efficiency and project execution. Preferred Qualifications Experience managing content, editorial, community, marketing, or digital operations projects. Experience supporting global or geographically distributed teams. Familiarity with tools such as Confluence, Smartsheet, Asana, or similar project management and collaboration platforms. Experience with process improvement and operational excellence initiatives. Previous experience in a SaaS, technology, or enterprise software environment. Understanding of editorial calendars, digital content workflows, or content lifecycle management. Ability to operate comfortably in evolving environments where priorities and timelines may shift.