Customer Call Representative

Join Forsage, a rapidly growing company located in Lansing, Michigan, where we prioritize employee growth and customer satisfaction. We’re looking for a dedicated Customer Call Representative to be the voice of our company, ensuring seamless communication and exceptional service. This contract role offers the flexibility of remote work, competitive pay at $55,000 per year, and a collaborative environment focused on professional development and career advancement. If you are detail-oriented, thrive in dynamic settings, and want to grow your career in customer service, this opportunity is for you. Key Responsibilities Handle incoming customer calls promptly, providing accurate information and resolving inquiries efficiently to maintain a high customer satisfaction rate. Maintain detailed and precise records of all customer interactions and transactions using CRM software to support data-driven decision-making. Promote Forsage’s products and services by identifying upselling opportunities that enhance the customer experience and contribute to company growth. Collaborate with team members and other departments to ensure consistent communication and swift resolution of customer issues. Follow up with customers to confirm satisfaction and address any unresolved concerns, aiming to reduce repeat calls by 15%. Participate actively in training sessions to improve technical skills and deepen product knowledge, supporting continuous professional development. Monitor and report on key performance indicators (KPIs), such as call resolution time and customer feedback scores, to identify areas for service improvement. What We're Looking For Required: High School Diploma or equivalent. Strong verbal and written communication skills essential for clear customer interactions. Proficiency with basic technical tools, including customer relationship management (CRM) software. Ability to multitask effectively and perform well under pressure in a fast-paced environment. Preferred: Previous experience in a customer service role, preferably within a call center. Certifications related to customer service or communication skills. Demonstrated ability to upsell and cross-sell products effectively. Motivation for career growth and willingness to learn new technologies. What We Offer Competitive salary of $55,000 per year with performance-based incentives. Health insurance coverage to support your well-being. Paid time off for work-life balance and personal needs. Retirement plan options to secure your future. Remote work flexibility allowing you to work from home or on-site as preferred. Professional development programs including training sessions and career advancement opportunities. Supportive team culture focused on collaboration and open communication. Frequently Asked Questions Is this position fully remote? Yes, this contract role offers remote work eligibility, allowing you to work from Lansing or any location within the United States. What are the typical work hours? Standard business hours apply, but some flexibility may be required to accommodate customer needs. Do I need prior experience with CRM software? Basic familiarity is required, but we provide training to help you master our specific systems. Are there opportunities for career growth? Absolutely. Forsage encourages professional development and offers clear pathways for advancement within the company. What is the application process? Submit your resume and cover letter online. Qualified candidates will be contacted for an interview within two weeks. What metrics define success in this role? Key performance indicators include customer satisfaction scores, call resolution time, and upselling effectiveness. For more information about customer service careers and salary benchmarks: U.S. Bureau of Labor Statistics - Customer Service Representatives Ready to take the next step in your customer service career? Apply today to join Forsage’s team and contribute to our mission of delivering outs