Customer Care Representative

At Ceva Logistics, a global leader in supply chain solutions, we're committed to delivering excellence and i ovation in logistics services. We are currently seeking a friendly and dedicated Customer Care Representative to join our team in South Houston, Texas. This part-time, on-site role offers a competitive pay of $19 per hour and a unique opportunity to grow your career within a supportive and professional environment. Join us and become a vital part of a company recognized for its commitment to quality and customer satisfaction. As a Customer Care Representative, you will directly impact our customer experience by providing timely and effective support. This role is perfect for individuals passionate about communication, problem-solving, and teamwork, looking to develop their skills in a dynamic logistics setting. Key responsibilities include providing outstanding customer support via phone, email, and chat platforms; efficiently managing and resolving customer inquiries and complaints; utilizing active listening to understand customer needs; documenting interactions in the CRM system; collaborating with team members; assisting in training new hires; and participating in team meetings. Required qualifications include strong communication skills, problem-solving abilities, time management, and a team-oriented mindset. Preferred qualifications include previous customer service experience and familiarity with CRM systems. Benefits include competitive pay, health insurance, paid time off, retirement plans, professional development, and a collaborative work culture.