Customer Care Service Representative in New York City, NY

Company is looking for a dedicated and friendly Customer Care Service Representative to join our team in New York City, New York. In this fast-paced role, your problem-solving skills and effective communication will directly enhance customer satisfaction and retention. You will be a vital part of our commitment to delivering exceptional service. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, or chat. Troubleshoot and resolve product or service issues to ensure customer satisfaction. Maintain and update accurate customer records in the company database. Collaborate with team members to handle complex queries and escalate issues when necessary. Provide feedback to improve processes and enhance the overall customer experience. Participate actively in team meetings and contribute to a positive work environment. Stay updated on product changes and best practices in customer care. Required and Preferred Qualifications High School Diploma or equivalent. Strong verbal and written communication skills. Excellent problem-solving abilities with a customer-first mindset. Customer service experience preferred but not required. Familiarity with CRM systems and call center software is a plus. Ability to remain calm and courteous under pressure. High attention to detail and strong organizational skills. Our customer care team fosters collaboration, with support staff and team leads providing guidance and mentorship. You will report directly to a Customer Care Manager committed to your professional growth and success within the organization.