Customer Service Agent Spanish English

About the role

HCLTech is looking for a proactive, customer-driven professional to join its team as a Customer Support Representative. You will be the first point of contact for customers, providing support, resolving issues, and helping ensure a positive experience at every interaction.

HCLTech is a global technology company operating across 60 countries, with capabilities in digital, engineering, cloud and AI. It serves clients across major industry verticals.

Responsibilities

• Receive inbound phone calls from end consumers about customer inquiries and related queries, and issue service requests.
• Understand customer products and services and provide high-level support to end customers.
• Respond to escalated calls and resolve them with help from the relevant SME or process manager.
• Route select calls back to the customer, including non-residential customer calls, account profile updates, high bill investigations, emergency calls, and calls requiring expertise from the customer team.
• Use logical problem-solving skills and the knowledge base to identify known issues accurately and communicate resolutions to end users.
• Provide good customer service using knowledge gained through internal training and support systems.
• Follow up with end users to confirm...

Datos clave

• The role handles inbound calls, customer inquiries, and service requests.
• The position provides support on products and services and helps resolve customer issues.