Customer Service Agent Spanish English

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
About the job
We’re looking for a proactive and customer-driven professional to join our team as a Customer Support Representative. In this role, you’ll be the first point of contact for our customers, making a direct impact by providing support, resolving issues, and ensuring a smooth and positive experience at every interaction.
Key Responsibilities:
● Receive Inbound Phone calls from end consumers related to customer inquiries or any other related queries related and issuing service requests● Understand and able to provide high level support to End Customers on products and services and their queries●Responding to any escalated calls and resolving with help from respective SME / Process Manager● Re-routing select calls back to customer which could be related to: -non-residential customer calls, Account Profile update, high bill Investigation, Emergency Calls, Calls requiring expertise from customer Team ● Using logical problem-solving skills knowledge base accurately identify known issues and communicate resolutions to end users.● Provide good customer service with the aid of knowledge and the knowledge gained from the internal training and support systems● Follow up with end users to confirm issues have been resolved.
Requirements:
● Affinity with Utility ( Electricity / Water ) products and services Industry. Worked in an Utility Customer Service Environment will be preferable● Computer proficiency & web based applications & CRM● Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) will be preferable● Full command of Spanish and English● Customer service skills
Why choose us?We are one of the largest and fastest growing technology companies in the world, with offices in over 60 countries and 224,000 employeesOur company is extremely diverse with 165 nationalities representedWe offer the opportunity to work with colleagues from all over the worldWe offer a virtual-first work environment, promoting a good integration between your work and personal life, with real flexibilityWe are committed to your growth, offering learning and career development opportunities at all levels to help you find your unique brilliance.
Equality & Opportunity for AllRepresenting 165 nationalities worldwide, we are proud to be an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, religion, sex, color, age, national origin, pregnancy, sexual orientation, disability or genetic information, or any other protected classification, in accordance with federal, state and/or local laws