Customer Service and Online Product Manager in West Vancouver, BC

Vision Wave Media Limited is seeking a dedicated Customer Service and Online Product Manager to join our team in West Vancouver, British Columbia. This full-time position offers a competitive salary of CAD $40,000 - $60,000 per year, depending on experience. Work remotely with a supportive team and contribute to enhancing our clients' online experience. Key Responsibilities Manage customer inquiries and deliver exceptional service Oversee and update online product offerings Collaborate with marketing teams to boost product visibility Analyze customer feedback to improve service quality Develop and implement customer engagement strategies Train team members on customer service protocols Required and Preferred Qualifications Bachelor's Degree Strong communication, problem-solving, customer focus, and adaptability skills Minimum 2 years experience in customer service or product management preferred Report directly to the Operations Manager and work closely with cross-functional teams to drive product success and customer satisfaction.