Customer Service Representative in Alberta Avenue, Alberta, Canada

Darrell Glenn Legge is seeking a dedicated full-time Customer Service Representative to join our team in Alberta Avenue, Alberta, Canada. In this role, you will be instrumental in delivering exceptional customer support, ensuring satisfaction and loyalty among our valued clients. Our collaborative and dynamic work environment fosters teamwork and continuous development.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and effective solutions.
• Manage and resolve customer complaints with empathy and strong problem-solving skills.
• Document customer interactions and transactions, maintaining detailed records of inquiries, complaints, and resolutions.
• Maintain and update customer accounts to ensure information accuracy.
• Collaborate with team members to share knowledge and enhance customer service processes.
• Participate in ongoing training programs to improve customer service skills and product knowledge.
• Track and report key performance metrics such as response time and customer satisfaction.

Required and Preferred Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities focused on customer satisfaction.
• Proficient computer skills and familiarity with customer service software.
• Effective time management and attention to detail.
• Previous customer service experience is preferred.

This position offers the flexibility of remote work eligibility while being based in Alberta Avenue, Alberta, Canada. You will report directly to the Customer Service Manager and be part of a supportive team committed to excellence in customer care.