Customer Service Executive Job in Kolkata, West Bengal
Publicado en CazViden ADM Management
Apply for Customer Service Executive at ADM Management in Kolkata. Full-time role with ₹22,000/month salary. Remote eligible. Join our team today!
Salario
INR 22,000 per month
Ubicación
IN
Tipo de empleo
Tiempo completo
Modalidad
Remoto
Customer Service Executive Job in Kolkata, West Bengal
INR 22,000 per month
Descripción del empleo
Customer Service Executive - Kolkata, West Bengal ADM Management is looking for a dedicated and enthusiastic Customer Service Executive to join our dynamic team in Kolkata. This full-time position offers an exciting opportunity to contribute directly to customer satisfaction and enhance the overall brand experience in a supportive and friendly work environment. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate product information, order updates, and troubleshoot customer issues. Maintain detailed records of customer interactions using our CRM system. Identify complex problems, escalate to relevant departments, and ensure timely resolution. Offer feedback to management on customer trends and suggest improvements. Participate actively in team meetings to discuss goals and share best practices. Engage in ongoing training to stay current on products and customer service techniques. Required and Preferred Qualifications High School Diploma or equivalent. Excellent verbal and written communication skills with a friendly and professional tone. Previous customer service experience preferred but not mandatory. Proficiency in customer service software and Microsoft Office Suite. Ability to multitask and prioritize effectively in a fast-paced setting. Strong commitment to outstanding customer service and eagerness to learn. At ADM Management, we prioritize growth and development, offering opportunities for career advancement as you gain experience. Our inclusive culture fosters teamwork and shared success. Salary: ₹22,000 per month Location: Kolkata, West Bengal, India (Remote eligible) Job Type: Full-Time
Preguntas frecuentes
Is this Customer Service Executive position remote or on-site?
This position is remote eligible, so you can work from Kolkata, West Bengal, or remotely.
What is the monthly salary for this role?
The salary for this role is INR 22,000 per month.
Do I need prior customer service experience to apply?
Previous customer service experience is preferred but not mandatory for this position.
What kind of tasks will I be responsible for as a Customer Service Executive?
You will respond to customer inquiries via phone, email, and chat, provide product information, troubleshoot issues, maintain records in the CRM, escalate complex problems, and participate in team meetings.
What qualifications do I need to apply for this job?
You need a High School Diploma or equivalent, good communication skills, proficiency with customer service software and Microsoft Office, and the ability to multitask in a fast-paced environment.
Are there opportunities for career growth in this role?
Yes, ADM Management prioritizes growth and development, offering opportunities for career advancement as you gain experience.