Customer Service Executive (Voice & Chat) in Ahmedabad, Gujarat
Publicado en CazViden Talent acquaintance
Join Talent acquaintance as a Customer Service Executive (Voice & Chat) in Ahmedabad. Deliver excellent customer support in a fast-paced environment.
Salario
No especificado
Ubicación
Ahmedabad, Gujarat, IN
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Customer Service Executive (Voice & Chat) in Ahmedabad, Gujarat
Ahmedabad, Gujarat, IN
Descripción del empleo
Talent acquaintance is hiring a dedicated Customer Service Executive (Voice & Chat) in Ahmedabad, Gujarat, India. Join our dynamic team to deliver exceptional customer support in a fast-paced environment. This full-time role is essential in enhancing customer satisfaction and maintaining high-quality service standards.
Key Responsibilities
- Handle inbound and outbound customer communications via voice and chat platforms, adhering to company policies.
- Resolve customer inquiries, complaints, and requests promptly to improve their experience.
- Accurately document interactions in the CRM system to track service trends and maintain records.
- Work collaboratively with team members and management to improve service processes and quality.
- Participate in training to stay updated on products, services, and customer engagement best practices.
- Monitor customer feedback and report recurring issues to enhance future service delivery.
- Meet key performance indicators such as call handling time, customer satisfaction, and resolution rates.
Required and Preferred Qualifications
- Minimum education: 12th Pass.
- Excellent communication skills with strong customer service orientation.
- Proficiency in voice and chat support platforms.
- Experience in customer service roles is a plus but not mandatory.
- Familiarity with customer service software and CRM tools.
Work within a supportive team environment reporting to the Customer Service Manager. This position is based in Ahmedabad and is not eligible for remote work.
Preguntas frecuentes
Is this position remote or on-site?
This is an on-site position located in Ahmedabad, Gujarat, India.
What are the main responsibilities of this Customer Service Executive role?
You will handle inbound and outbound customer communications via voice and chat, resolve inquiries and complaints, document interactions in the CRM, and work with the team to improve service quality.
Do I need prior experience in voice and chat support to apply?
Experience in voice and chat support is preferred but not mandatory for this role.
What educational qualifications are required for this job?
The minimum education requirement is passing 12th grade.
Who will I report to in this role?
You will report directly to the Customer Service Manager.