Customer Service Executive (Voice & Chat)

At Talent acquaintance, a rapidly growing leader in customer service solutions, we're looking for a passionate Customer Service Executive (Voice & Chat) to join our Ahmedabad team. This full-time, on-site role offers a fantastic opportunity to develop your career in a dynamic environment that values exceptional customer experiences and continuous professional growth. If you have excellent communication skills and a strong customer service orientation, this is your chance to make a meaningful impact while advancing your career. Key Responsibilities Manage inbound and outbound customer communications through voice and chat platforms, ensuring compliance with company policies and quality standards. Assist customers by resolving inquiries, complaints, and requests promptly to enhance satisfaction and loyalty. Document all customer interactions accurately in the CRM system to maintain detailed records and identify service trends. Collaborate with team members and management to optimize processes and improve overall service delivery. Participate actively in training sessions to stay current on product knowledge, service updates, and best customer engagement practices. Monitor customer feedback and report recurring issues or trends to help refine service strategies. Achieve key performance indicators such as call handling time, customer satisfaction scores, and resolution rates to meet department goals. What We're Looking For Required: Minimum education: 12th Pass or equivalent. Excellent verbal and written communication skills in English. Strong customer service mindset with proficiency in voice and chat support. Familiarity with CRM software and customer service tools. Preferred: Previous experience in customer service roles is advantageous but not mandatory. Ability to work effectively in a fast-paced, team-oriented environment. Willingness to learn and grow professionally within the company. What We Offer Competitive compensation aligned with industry standards in Ahmedabad. Health insurance benefits to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options to secure your future. Career development and advancement opportunities within a supportive team. On-site work environment fostering collaboration and learning. Frequently Asked Questions What are the working hours for this role? The position is full-time with standard business hours based in Ahmedabad, Gujarat. Is prior experience mandatory? While previous customer service experience is preferred, we welcome motivated candidates eager to learn. Will training be provided? Yes, comprehensive training sessions are part of the onboarding process to ensure your success. Is this a remote position? No, this role requires on-site presence at our Ahmedabad office. What software tools will I use? You will work with common CRM and customer support platforms to manage customer interactions effectively. How does Talent acquaintance support career growth? We offer ongoing professional development opportunities and encourage internal promotions. For more information about customer service careers: U.S. Bureau of Labor Statistics - Customer Service Representatives Ready to join a vibrant team and build a rewarding career? Apply today to become a valued Customer Service Executive at Talent acquaintance in Ahmedabad!