Work from Home Customer Service Representative – Mumbai, Maharashtra
Published on CazVidat Shrikant Bhagat
Apply for a part-time customer service representative job with Shrikant Bhagat in Mumbai. Support e-commerce customers by phone, email, and live chat.
Salary
Not provided
Location
India
Employment type
Part time
Workplace
Remote
Work from Home Customer Service Representative – Mumbai, Maharashtra
India
Job description
Company: Shrikant Bhagat
Location: Mumbai, Maharashtra, India
Job type: Part-time
Join Shrikant Bhagat as a Work from Home Customer Service Representative supporting customers in the e-commerce industry. This part-time role is described as work from home and is based in Mumbai, Maharashtra. You will help improve customer satisfaction by providing accurate, timely, and professional support.
Key Responsibilities
- Respond to customer inquiries by phone, email, and live chat.
- Explain products and services clearly and accurately.
- Resolve customer concerns in a timely, professional manner.
- Record customer interactions and follow up on outstanding issues.
- Recommend relevant products through appropriate upselling and cross-selling.
- Work with teammates to improve service delivery and processes.
- Share customer feedback and insights in team meetings.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- Strong written and verbal communication skills.
- Customer service experience preferred, but not required.
- Familiarity with customer service software and tools.
- Ability to manage multiple tasks and adapt to changing needs.
- Basic computer proficiency.
Team and Work Environment
You will report to the Customer Service Manager and work with a collaborative team. Coordination with Sales, Marketing, and other departments is encouraged to support a positive customer experience. The role offers a flexible work environment and opportunities for professional growth.
How to Apply
Apply for the part-time Customer Service Representative position with Shrikant Bhagat in Mumbai, Maharashtra. Confirm the work arrangement and role details with the employer during the application process.
Frequently asked questions
Is this position fully remote or do I need to be in Mumbai?
This role is based in Mumbai, Maharashtra, and is not remote, so you will need to work from that location.
What kind of schedule can I expect for this part-time job?
The position offers a flexible schedule designed to support your work-life balance.
Do I need previous customer service experience to apply?
Previous customer service experience is preferred but not mandatory for this role.
What are the main responsibilities of this customer service representative role?
You will handle customer inquiries via phone, email, and live chat, provide product information, resolve issues, document interactions, and collaborate with team members.
What qualifications do I need to be eligible for this job?
A high school diploma or equivalent is required, along with excellent communication skills and basic computer skills.