Work from Home Customer Service Representative in Mumbai, Maharashtra

Join Shrikant Bhagat as a Work from Home Customer Service Representative based in Mumbai, Maharashtra . This part-time role offers a flexible work environment where you can balance your personal and professional life while contributing to the success of a leading e-commerce company. Key Responsibilities Manage incoming customer inquiries via phone, email, and live chat promptly and professionally. Provide accurate and detailed information about products and services to assist customers effectively. Resolve customer issues and concerns with empathy and efficiency. Document all customer interactions and follow up on unresolved cases to ensure satisfaction. Upsell and cross-sell products when appropriate to enhance customer experience and company revenue. Collaborate with team members and other departments such as Sales and Marketing to improve service delivery. Participate actively in team meetings to share customer insights and feedback for continuous improvement. Required and Preferred Qualifications High School Diploma or equivalent is required. Excellent verbal and written communication skills. Previous customer service experience is preferred but not mandatory. Familiarity with customer service software and tools is a plus. Ability to multitask and adapt quickly in a dynamic environment. Basic computer proficiency is essential. Work alongside a dedicated team that values communication, teamwork, and professional growth. Reporting directly to the Customer Service Manager, you will have opportunities to collaborate across departments and contribute to an exceptional customer experience.