Customer Service Representative

We are looking for experienced Bilingual Customer Service Representatives to provide high-quality customer support in English and Spanish. This role involves handling both inbound and outbound calls while delivering accurate information about products and services.
Key Responsibilities
Communicate clearly and professionally with customers in English and SpanishProvide information and support related to various products and servicesHandle inbound and outbound call programsRespond to customer inquiries via inbound and outbound callsGather and capture relevant customer information, assess interest in the client’s products or services, and perform warm transfers when requiredWork on a single program or manage multiple programs during a typical workdayPerform other duties as assigned
Qualifications
English level C1 (advanced) – requiredFluent Spanish communication skillsBanking and financial experience (Preferred).Exceptional verbal communication skills in both languagesStrong active listening skills and attention to detailGood computer and multitasking skillsMinimum of 2 years of experience in a similar customer service roleWork-from-home ready: own equipment and a stable internet connection of at least 50 Mbps
Work Schedule & Compensation
Time zone: ESTSchedule: Mondaty to Friday but we ask for availability on Weekends.Working hours: 11:00 AM – 8:00 PM ESTWorkload: 40 hours per weekContract type: Independent ContractorCompensation: USD $7 per hour — Increases to $7,50 after 3-Month
This is a fully remote position based in Colombia. (No on-site requirement)