Customer Service Representative

About the role

Eaton’s Corporate Sector division is seeking a Customer Service Representative to provide a single point of contact for commercial support to distributors and sales engineers. The role involves frequent interaction with Eaton’s manufacturing plants and warehouses and requires the ability to manage multiple tasks.

Responsibilities

• Fulfill order management activities for distributors.
• Deliver exceptional customer service by meeting or exceeding phone and email metrics and team service level agreements.
• Identify and implement process improvements, and use the Customer 360 tool daily.
• Manage change notices and facilitate efficient information flow to meet customer needs and departmental and division-wide performance expectations.
• Handle a high-pressure, fast-paced environment with attention to detail.
• Use analytical and critical thinking skills and constructively manage conflicts and discrepancies toward positive resolution.
• Prioritize customer demand to assist with improved product flow.
• Work with the finance team to resolve customer credit requests.
• Manage strategic accounts, analyze back orders and back logs, correctly assign requests for other divisions, and maintain portal webs.
• Maintain a safe, clean working environment in compliance with Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

Requirements

• Bachelor degree.
• Customer interaction or support experience.
• Knowledge of CRM software and SAP or VISTA.
• Strong knowledge of Microsoft Office, including Word, Excel, email, and internet.
• Strong written and verbal communication skills.
• Knowledge of Vista, VOTW, and Mentor software.
• Ability to speak, read, listen, and write in English.
• Drive for results and makes decisions.

Datos clave

• Bachelor degree required.
• Requires customer interaction or support experience.
• Knowledge of CRM software and SAP or VISTA is required.
• Ability to speak, read, listen, and write in English.

Salario estimado

Salario estimado para servicio al cliente en México: MXN 6.350 - 14.000 al mes, según 68 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.