Customer Service Representative

✨ WE'RE HIRING | CUSTOMER SERVICE REPRESENTATIVE ✨💄📍 Medellin | 100% On-Site
Do you have a passion for helping people and delivering outstanding customer service? Join a team dedicated to creating exceptional customer experiences while supporting one of the leading names in the beauty industry.As a Customer Service Representative, you will provide support through chat, assisting customers with inquiries, troubleshooting issues, order updates, and general account support while maintaining the highest standards of service.💬 What You'll Do✅ Assist customers via chat with product purchases, order status inquiries, service-related questions, and general support needs.✅ Troubleshoot issues and provide accurate solutions while ensuring a positive customer experience.✅ Maintain up-to-date knowledge of products, procedures, and industry trends.✅ Deliver professional, courteous, and high-quality service in every interaction.✅ Utilize chat communication templates to ensure consistency and efficiency.✅ Accurately document all customer interactions in the internal database.✅ Collaborate with Team Leads, Trainers, Quality Advocates, and Managers to meet performance goals and continuously improve.✅ Meet and exceed established KPIs while maintaining excellence in customer satisfaction.🎯 What We're Looking For✔️ Strong written communication skills.✔️ Excellent customer service and problem-solving abilities.✔️ Positive attitude and a genuine passion for helping people.✔️ Ability to work in a fast-paced environment.✔️ Strong attention to detail and organizational skills.✔️ Commitment to quality, professionalism, and continuous improvement.✔️ Flexibility to work weekends and evening shifts as required.