Customer Service Representative in Austin, TX at KIWI HEALTHCARE

KIWI HEALTHCARE is seeking a dedicated Customer Service Representative to join our dynamic team in Austin, Texas. As a key member of our company, you will foster positive relationships with clients and customers, ensuring exceptional service and satisfaction.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, maintaining a high standard of service.
• Efficiently resolve customer issues to guarantee a positive experience.
• Maintain thorough knowledge of products and services to provide accurate information.
• Document all customer interactions and feedback in the CRM system.
• Assist with training and onboarding new team members to uphold service excellence.
• Collaborate with internal departments to troubleshoot and resolve customer concerns.
• Participate in team meetings to review performance metrics and develop improvement strategies.

Required and Preferred Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and professionalism in handling difficult situations.
• Proficient with Microsoft Office Suite and familiar with customer service software.
• Previous customer service experience preferred but not required.
• Ability to work independently and collaboratively within a team environment.
• Additional certifications in customer service or related fields are a plus.

This full-time position offers a competitive salary of $40,000 per year and is remote eligible, providing flexibility while working with a supportive and innovative team in Austin, Texas.