Customer Service Representative Job in Mumbai, Maharashtra

Join Nilesh Khulase as a Customer Service Representative in Mumbai, Maharashtra, India. This full-time role offers a competitive salary of INR 22,000 per month. You will be essential in delivering excellent customer support and ensuring positive customer experiences. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, or chat. Effectively resolve customer issues to maintain high satisfaction levels. Keep detailed records of all customer interactions and transactions. Provide accurate product and service information to customers. Identify and escalate unresolved issues to the relevant departments. Follow up with customers to ensure their satisfaction. Collaborate with team members to meet team goals and share best practices. Required and Preferred Qualifications High School Diploma or equivalent education. Excellent verbal and written communication skills. Punctual and able to work within a structured environment. Previous customer service experience is advantageous but not required. This position reports directly to the Customer Service Manager and requires teamwork across departments to ensure efficient service delivery. We encourage candidates who are team-oriented and committed to enhancing customer interactions.