Customer Support Executive – FNB Process in Pune, Maharashtra

Eshwari Tupe is hiring a full-time Customer Support Executive – FNB Process in Pune, Maharashtra, India. In this customer support role, you will assist customers with food and beverage products, resolve concerns, and help deliver a positive customer experience.

Key Responsibilities

• Respond to customer questions about food and beverage products by phone, email, or chat.
• Resolve complaints and service issues professionally and effectively.
• Share accurate information about products, pricing, and promotions.
• Work with teammates on complex concerns and escalate issues when appropriate.
• Record customer interactions and feedback in the CRM system.
• Stay up to date on product changes, company policies, and industry trends.
• Meet individual performance metrics and contribute to team goals.

Qualifications

• An undergraduate degree is preferred.
• Strong verbal and written communication skills.
• Demonstrated problem-solving skills and a customer-focused approach.
• Customer service or support experience; food and beverage industry experience is preferred.
• Familiarity with customer service software and CRM tools is a plus.
• One to two years of relevant experience is desirable.

Position Details

• Employer: Eshwari Tupe
• Location: Pune, Maharashtra, India (on-site)
• Employment: Full-time
• Compensation: 20,000 per month

Join a collaborative workplace that supports professional development and growth. If you have strong communication skills and enjoy helping customers, this Customer Support Executive opportunity in Pune may be a good fit.