Customer Support Executive in Coimbatore, Tamil Nadu

Gokul Krishnan is hiring a full-time Customer Support Executive in Coimbatore, Tamil Nadu, India. Earn 25000 per month while helping customers get timely, friendly, and effective support. This is an on-site position and is not remote-eligible.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat, resolving questions and issues promptly.
• Build product and service knowledge to guide customers accurately.
• Record customer interactions in the CRM system.
• Work with teammates to escalate complex cases and support timely resolutions.
• Share recurring customer feedback with management to help improve service and product quality.
• Attend training to stay current on products and customer service practices.
• Work toward individual and team performance goals that support customer satisfaction.

Qualifications

• Bachelor's degree in any field.
• Strong empathy and communication skills, especially in customer interactions.
• Proficiency with customer support software and CRM systems.
• Previous customer support experience is preferred but not required.
• Ability to manage multiple tasks in a fast-paced environment.
• English fluency is required; fluency in local languages is a plus.

Compensation and Benefits

Pay is 25000 per month. Gokul Krishnan offers opportunities for professional development and career advancement in an inclusive, team-oriented workplace, with flexible benefits intended to support work-life balance.

Location and Work Type

This full-time role is based in Coimbatore, Tamil Nadu, India. The position is not remote-eligible.