Customer Service Representative (Bilingual – English B1+) - On Site

QUIRUCOOR Pichincha, Ecuador (On-site) Full-Time | Monday to Friday | 8:00 AM – 5:00 PMAbout the RoleAt QUIRUCOOR, we are looking for customer-focused professionals who are passionate about delivering exceptional service. As a Customer Service Representative, you will be the first point of contact for our clients, providing timely assistance through multiple communication channels while ensuring every interaction reflects professionalism, empathy, and efficiency.If you enjoy helping people, solving problems, and working in a collaborative environment, we'd love to hear from you.Key ResponsibilitiesDeliver outstanding customer service through phone, email, chat, and other communication channels.Provide accurate information regarding our services and processes.Respond to customer inquiries promptly and professionally.Resolve customer concerns efficiently or escalate them to the appropriate department when necessary.Maintain accurate records of customer interactions using CRM and customer management systems.Collaborate with internal teams to ensure an excellent customer experience.Identify opportunities to improve customer satisfaction and contribute to continuous process improvement.RequirementsEnglish proficiency at B1 level or higher (No English certificate required).Previous experience in Customer Service, Call Center, or Client Support.Excellent verbal and written communication skills in both English and Spanish.Basic knowledge of CRM platforms and customer service systems.Basic computer skills and confidence using digital tools.Sales or cross-selling experience is considered an advantage.What We're Looking ForStrong customer service mindset.Excellent communication and active listening skills.Problem-solving ability and attention to detail.Proactive attitude and positive energy.Strong organizational and time management skills.Ability to learn quickly and adapt to new technologies.Team player with a collaborative mindset.Ability to work under pressure while maintaining service quality.What We OfferCompetitive fixed salary.Performance-based bonuses and incentives.All legal employment benefits.Paid vacation and holidays.Ongoing training and professional development.Opportunities for career growth within the company.Supportive and collaborative work environment.Work ScheduleMonday to Friday 8:00 AM – 5:00 PMJoin our team and help us deliver an exceptional customer experience every day.