Customer Service Representative

About the role

Eaton’s IS AER ITD division is seeking a Customer Service Representative. The role manages customer business interactions and relationships, works to achieve customer satisfaction, and manages performance against customer requirements in accordance with contracts. It serves as a primary communication link internally and externally to fulfill contract obligations related to quality, cost, and on-time delivery, while supporting growth opportunities and customer loyalty.

Responsibilities

• Serve as the primary contact for assigned customer inquiries and represent the voice of customers.
• Manage customer relationships and daily interactions.
• Support order management to help ensure accurate, timely order processing and returns.
• Collaborate with the contracts team to understand executed contract terms and monitor contracts for compliance with delivery requirements.
• Develop and maintain customer-specific manuals and documents covering key contractual elements and customer information.
• Negotiate and manage changes in customer demand to support accurate flow-down and on-time delivery.
• Follow up on quotes and monitor them.
• Maintain knowledge of customer schedules and train others to navigate and manage them.
• Work with accounts receivable and customers to resolve contested invoices and deductions.
• Know and apply the terms of long-term agreements for assigned customers.
• Work with operations and supply chain to support customer on-time delivery.
• Monitor customer delivery schedules, track critical shortages, and work with supply chain management or customer logistic service to expedite urgent needs.
• Support cross-functional activities and perform other duties as assigned to meet business needs.

Datos clave

• The role manages customer relationships and interactions.
• Responsibilities include supporting order processing, returns, and on-time delivery.
• The role monitors customer contracts and delivery schedules.

Salario estimado

Salario estimado para servicio al cliente en México: MXN 6.350 - 14.000 al mes, según 68 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.