Customer Service Representative

Customer Service Representative in Santiago   About us:  VoiceTeam, We CARE! We are dedicated to delivering trustworthy and innovative outsourced services while fostering well-being. Our commitment extends to our clients' satisfaction, our employees' growth and well-being, sustainability, and the development of our communities. Guided by our core values engagement, integrity, excellence, adaptability, and teamwork, we aim to be the global partner of choice.   Role Description: Join us as a Customer Service Agent in our Santiago de los Caballeros office. As a Voicer Agent, you'll have the opportunity to engage in various aspects of customer interaction, which may include sales, customer service, or back-office support duties. This multifaceted role entails handling phone calls, chats, or business processing tasks with precision and professionalism. We expect you to deliver outstanding customer service, meet sales objectives, and ensure seamless task execution tailored to the specific account you're assigned to.   Key Responsibilities Provide exceptional customer service through various channels including phone, chat, and email. Assist customers with inquiries, complaints, and product information to enhance their experience. Achieve sales targets by identifying customer needs and recommending appropriate products or services. Document customer interactions accurately in our CRM system for future reference. Collaborate with team members to resolve complex customer issues effectively. Participate in training sessions to improve product knowledge and customer service skills. Maintain a positive attitude and contribute to a team-oriented environment.   What We're Looking For Required: Strong customer service orientation and a passion for helping others. Proficiency in computer skills and familiarity with CRM systems. Fluency in English, both written and spoken. Ability to thrive in a team-oriented environment and collaborate effectively. No previous experience required; we welcome entry-level candidates.   What We Offer Competitive salary of $210 per hour with performance incentives. Fully paid supplementary health insurance. Lunch allowance to support your daily meals. Childcare subsidy to assist working parents. Access to monthly activities and team events for team building. Career development plans to help you grow professionally. Fully covered psychological assistance to support your well-being.   Frequently Asked Questions What is the work schedule for this position? The position is full-time, with specific hours discussed during the interview process. Is there room for advancement in this role? Yes, we offer career development plans to help you grow within the company. What kind of training will I receive? New hires will undergo comprehensive training to ensure they are equipped with the necessary skills and knowledge. Are there any specific qualifications needed? We require strong customer service orientation and fluency in English; no prior experience is necessary. What benefits do you offer? We offer competitive salaries, health insurance, lunch allowances, and childcare subsidies.