Customer Service Representative

Join the Recruitment Solutions Department, a dynamic and growing team dedicated to delivering exceptional customer experiences in Pasig, Metro Manila, Philippines. We're looking for a Customer Service Representative who is passionate about helping others and eager to contribute to a fast-paced, collaborative environment. This full-time, on-site role offers a competitive salary of $25,000 per month, along with opportunities for career development and advancement within our expanding company. If you thrive in a customer-focused role and want to be part of a supportive team that values your growth, apply today to start your rewarding journey with us. Key Responsibilities Handle customer inquiries promptly via phone, email, and chat, ensuring accurate and helpful responses. Resolve customer complaints and issues with empathy and professionalism, maintaining a positive customer experience. Log all customer interactions and maintain detailed records to support service quality and follow-up actions. Assist team members by sharing product knowledge and company policies to enhance overall service delivery. Collaborate with colleagues to identify and implement process improvements based on customer feedback and service metrics. Participate actively in training sessions to continuously improve service skills and product understanding. Achieve key performance indicators such as call resolution time and customer satisfaction ratings to contribute to team goals. What We're Looking For Required: High school diploma or equivalent education. Strong verbal and written communication skills in English. Customer-oriented mindset with a genuine passion for helping others. Ability to work effectively in a fast-paced, team-driven environment. Friendly and positive attitude fostering collaboration and support. Preferred: Previous experience in customer service or related roles. Proficiency with customer service software and digital communication tools. Demonstrated ability to manage multiple tasks and prioritize effectively. Commitment to continuous learning and professional growth. What We Offer Competitive monthly salary of $25,000 USD. Health insurance coverage to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options for your future security. Career development programs including training and advancement opportunities. Supportive and collaborative workplace culture that values your contributions. Frequently Asked Questions What are the working hours for this position? The role is full-time, on-site in Pasig, with standard business hours. Specific schedules will be discussed during the interview process. Is prior customer service experience mandatory? While preferred, it is not required. We value a strong customer-oriented attitude and provide training to help you succeed. What software tools will I need to use? You will use common customer service platforms including phone systems, email, and chat software. Training will be provided. Are there opportunities for career growth? Yes, we encourage professional development and offer advancement opportunities within the company. Is this position eligible for remote work? No, this is an on-site position based in Pasig, Metro Manila. How soon can I apply and start? We encourage you to apply as soon as possible. The hiring process is streamlined to ensure timely onboarding. Explore related roles such as Factory Worker positions in Bacolod City and Administration and Operations careers in Mumbai for additional opportunities. Ready to take the next step in your customer service career? Apply today and join a team that values your skills and supports your growth!