Customer Service Representative in Manila, Philippines

Synlink Recruitment Outsourcing Co Inc. is hiring a dedicated and friendly Customer Service Representative to join our team in Manila, National Capital Region, Philippines. In this role, you will be essential in delivering exceptional customer support and fostering strong client relationships that promote brand loyalty. Key Responsibilities Respond promptly to customer inquiries with accurate information about our products and services. Resolve customer issues efficiently using strong problem-solving skills. Maintain a positive, empathetic, and professional attitude at all times. Document customer interactions and feedback in our customer management system for tracking and quality purposes. Collaborate with team members to escalate complex issues requiring specialized assistance. Participate in ongoing training to enhance product knowledge and customer service skills. Monitor customer satisfaction metrics to ensure performance targets are consistently met. Required and Preferred Qualifications High School Diploma or equivalent. Excellent written and verbal communication skills in English. Previous experience in customer service is preferred but not mandatory. Strong problem-solving abilities and a genuine sense of empathy. Ability to work full-time with flexible shifts as needed. Join a supportive and enthusiastic team reporting to the Customer Service Manager, collaborating across departments to ensure seamless customer experiences.