Customer Service Representative - Manila, Philippines
Published on CazVidat Synlink Recruitment Outsourcing Co Inc.
Apply for a full-time Customer Service Representative job in Manila with Synlink Recruitment Outsourcing Co Inc. Support customers and resolve issues.
Salary
₱28,000 per month
Location
Manila, National Capital Region, Philippines
Employment type
Full time
Workplace
Not provided
Customer Service Representative - Manila, Philippines
₱28,000 per month
Job description
Synlink Recruitment Outsourcing Co Inc. is hiring a full-time Customer Service Representative in Manila, National Capital Region, Philippines. This on-site opportunity is suited to a friendly, dedicated professional who enjoys helping customers and resolving questions. You will support customer satisfaction, strengthen client relationships, and contribute to brand loyalty.
Key Responsibilities
- Respond to customer inquiries and provide accurate information about products and services.
- Resolve customer issues promptly and effectively using sound problem-solving skills.
- Communicate with customers in a positive, empathetic, and professional manner.
- Record customer interactions and feedback in the customer management system.
- Work with teammates to identify and escalate issues requiring specialized support.
- Participate in training to build product knowledge and customer service skills.
- Monitor customer satisfaction metrics and work toward performance targets.
Qualifications
- High school diploma or equivalent.
- Strong written and verbal English communication skills.
- Previous customer service experience is preferred, but not required.
- Demonstrated problem-solving ability and empathy.
- Availability for full-time work with flexibility for various shifts.
Team and Compensation
Join a collaborative, supportive customer service team. You will report to the Customer Service Manager and may coordinate with other departments to deliver a seamless customer experience. Compensation is 28000 per month.
Frequently asked questions
Is this Customer Service Representative position remote or on-site?
This is an on-site role based in Manila, National Capital Region, Philippines, with no remote work options.
Do I need prior customer service experience to apply?
Prior experience is preferred but not mandatory, as the company provides comprehensive training to help you succeed.
What kind of schedule should I expect?
The role requires full-time work with flexible shifts to cover different business hours in Manila.
What are the main responsibilities of this role?
You will respond promptly to customer inquiries, resolve issues efficiently, maintain professional communication, document interactions, collaborate with team members, and participate in training sessions.
What educational background is required?
A High School Diploma or equivalent educational background is required for this position.