Customer Service Representative in Manila, Philippines
Published on CazVidat Synlink Recruitment Outsourcing Co Inc.
Apply for Customer Service Representative in Manila, Philippines. Join Synlink Recruitment Outsourcing Co Inc. Full-time role with competitive pay of 28000 PHP/
Salary
₱28,000 per month
Location
Manila, National Capital Region, PH
Employment type
Full time
Workplace
Not provided
Customer Service Representative in Manila, Philippines
₱28,000 per month
Job description
Synlink Recruitment Outsourcing Co Inc. is hiring a dedicated and friendly Customer Service Representative to join our team in Manila, National Capital Region, Philippines. In this full-time role, you will be essential in delivering outstanding support to our clients and enhancing customer satisfaction.
Key Responsibilities
- Respond promptly to customer inquiries, providing accurate information about products and services.
- Resolve customer issues efficiently using strong problem-solving skills.
- Maintain a positive, empathetic, and professional attitude at all times.
- Document customer interactions and feedback accurately in our customer management system.
- Collaborate with team members to escalate complex issues for specialized assistance.
- Participate in ongoing training to improve product knowledge and customer service skills.
- Monitor customer satisfaction metrics to meet performance targets.
Required and Preferred Qualifications
- High School Diploma or equivalent.
- Excellent written and verbal communication skills in English.
- Previous customer service experience preferred but not required.
- Strong problem-solving abilities and empathy towards customers.
- Flexibility to work full-time with various shift schedules.
Join a supportive and enthusiastic team reporting to the Customer Service Manager, collaborating across departments to ensure seamless customer experiences and promote brand loyalty.
Frequently asked questions
Is this Customer Service Representative position remote or on-site?
This is an on-site role based in Manila, National Capital Region, Philippines, with no remote work options.
Do I need prior customer service experience to apply?
Prior experience is preferred but not mandatory, as the company provides comprehensive training to help you succeed.
What kind of schedule should I expect?
The role requires full-time work with flexible shifts to cover different business hours in Manila.
What are the main responsibilities of this role?
You will respond promptly to customer inquiries, resolve issues efficiently, maintain professional communication, document interactions, collaborate with team members, and participate in training sessions.
What educational background is required?
A High School Diploma or equivalent educational background is required for this position.