Dispatcher Customer Service Representative - Remote in Iloilo, Philippines

Callorange is hiring a dedicated Dispatcher Customer Service Representative for a full-time remote position based in Iloilo, Western Visayas, Philippines. Fluency in English is required to provide excellent customer support and efficient dispatch coordination.

Key Responsibilities

• Answer incoming customer calls and manage service requests efficiently.
• Coordinate and dispatch service personnel to various locations as needed.
• Maintain and update service records and documentation.
• Resolve customer inquiries and complaints using problem-solving skills.
• Provide accurate information regarding service availability and scheduling.
• Communicate effectively with team members and service technicians.
• Monitor service operations to ensure high-quality service delivery.

Required and Preferred Qualifications

• High School Diploma or equivalent.
• Strong communication skills in English, both verbal and written, with a focus on customer service.
• Ability to multitask and stay organized in a fast-paced environment.
• Prior experience in customer service or dispatch operations is highly preferred.
• Proficiency in using Windows-based operating systems.
• Quiet work-from-home environment.

This role offers opportunities for growth and advancement within Callorange, a company that values and invests in employee development. Our culture emphasizes teamwork, respect, and collaboration, fostering a supportive work environment. Enjoy competitive compensation and a healthy work-life balance.

Work with dispatch software and communication tools essential for efficient operations. Collaborate closely with service teams, report to the Operations Manager, and participate in cross-functional meetings to enhance service delivery and customer satisfaction.