Dispatcher Customer Service Representative - Remote in Iloilo, Philippines

Callorange is hiring a dedicated Dispatcher Customer Service Representative for a full-time remote position based in Iloilo, Western Visayas, Philippines. Fluency in English is required to provide excellent customer support and efficient dispatch coordination. Key Responsibilities Answer incoming customer calls and manage service requests promptly and professionally. Coordinate and dispatch service personnel to various locations as required. Maintain and update accurate service records and documentation. Resolve customer inquiries and complaints using effective problem-solving skills. Provide accurate information about service availability and scheduling. Communicate clearly and effectively with team members and service technicians. Monitor service operations to ensure high-quality service delivery standards are met. Required and Preferred Qualifications High School Diploma or equivalent educational background. Strong verbal and written communication skills in English, with a customer service focus. Ability to multitask and stay organized in a fast-paced environment. Previous experience in customer service or dispatch operations is highly preferred. Proficiency with Windows-based operating systems. Quiet and distraction-free work from home environment. This role offers excellent opportunities for career growth and advancement within Callorange. We foster a company culture centered on teamwork, respect, and collaboration, providing a supportive and engaging work environment. Benefits include competitive compensation and a healthy work-life balance. Our technical environment includes specialized dispatch software and communication tools essential for efficient operations. You will work closely with service teams, report to the Operations Manager, and participate in cross-functional meetings to enhance service delivery and customer satisfaction.