Dispatcher Customer Service Representative – Iloilo, Philippines
Published on CazVidat Callorange
Join Callorange as a remote Dispatcher Customer Service Representative in Iloilo. Manage customer calls, dispatch service teams, and support service delivery.
Salary
$1,250 per month
Location
Philippines
Employment type
Full time
Workplace
Remote
Dispatcher Customer Service Representative – Iloilo, Philippines
$1,250 per month
Job description
Callorange is hiring a full-time, remote Dispatcher Customer Service Representative in Iloilo, Western Visayas, Philippines. Fluent English is required. In this role, you will handle customer calls, coordinate service requests, and help ensure reliable service delivery.
Key Responsibilities
- Answer incoming customer calls and manage service requests efficiently.
- Coordinate and dispatch service personnel to appropriate locations.
- Maintain accurate service records and documentation.
- Resolve customer questions and complaints using sound problem-solving skills.
- Provide accurate information about service availability and scheduling.
- Communicate clearly with teammates and service technicians.
- Monitor service operations to support high-quality service delivery.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Strong written and verbal English communication skills, with a customer service focus.
- Ability to multitask and stay organized in a fast-paced environment.
- Previous customer service or dispatch experience is highly preferred.
- Proficiency with a Windows-based operating system.
- A quiet, suitable work-from-home environment.
Work Environment and Benefits
This full-time remote position offers opportunities for growth and advancement. Callorange values teamwork, respect, and collaboration, and provides competitive compensation and a healthy work-life balance.
You will use dispatch software and communication tools, collaborate closely with service teams, report to the Operations Manager, and participate in cross-functional meetings focused on service delivery and customer satisfaction.
Pay: 1250 per month.
Frequently asked questions
Is this Dispatcher Customer Service Representative position fully remote?
Yes, this is a full-time remote position based in Iloilo, Western Visayas, Philippines, allowing you to work comfortably from home.
What kind of experience or skills do I need to apply?
You need a High School Diploma or equivalent, fluent English communication skills, proficiency in Windows and dispatch software, and a quiet work-from-home setup. Previous experience in customer service or dispatch is preferred but not required.
What will my main responsibilities be as a Dispatcher Customer Service Representative?
You will answer customer calls, coordinate and dispatch service personnel, maintain service records, resolve inquiries and complaints, and communicate with technicians and internal teams to ensure quality service delivery.
Are there any benefits offered with this job?
Yes, the job offers health insurance, paid time off, retirement plan options, performance incentives, and professional development programs.
Does this company support career growth?
Yes, Callorange prioritizes career development and provides advancement opportunities for motivated individuals.