Customer Service Specialist

About the company The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices, and cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it. Job Summary: The customer service agent acts as a single point of contact between the customers and the organization for all incident reports, service requests, change notifications, and any other necessary communications. It's crucial for Agents to possess critical thinking skills. Roles and Responsibilities: Answering calls/emails/chats from our customers. Maintaining a positive, empathetic, and professional attitude toward customers. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing warranty claims, follow-ups on existing cases, requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Ensure customer satisfaction and provide professional customer support. Reach the SLA's and KPI's required by the client. Qualification Successful candidates are problem solvers with attention to detail, self-motivated, displaying high integrity, near native English speaking, disciplined and presenting an outstanding desire to succeed through strong work ethic and professionalism while delivering the highest customer service. Associate degree or higher (preferred) or equivalent level of related experience (growth). 1-2 Years experience in customer service within a call center setting. Well-written and spoken English at level B2-C1. Attention to detail and accuracy. Able to manage high volume of calls.