Customer Service Specialist - Operations Support
Aviso de fuente externaen TERREPOWER-México
TERREPOWER-México busca un Customer Service Specialist - Operations Support para gestionar solicitudes de servicio, consultas, inventario y devoluciones.
Salario
No especificado
Ubicación
Reynosa, México
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Customer Service Specialist - Operations Support
Reynosa, México
Descripción del empleo
About the role
TERREPOWER-México is hiring a Customer Service Specialist - Operations Support to support customers and internal partners with service requests, order information, inventory, and returns.
Responsibilities
- Manage Oracle CX service requests, monitor open queues, follow up on unresolved items, and handle inquiries accurately and within required timelines.
- Respond to customer and internal inquiries about order status, tracking, proof of delivery, packing lists, estimated arrival dates, stock availability, boxes, and labels.
- Prepare and share timely, accurate Canadian shipment updates with internal partners.
- Maintain accurate customer and return records, including packing lists, to support communication, traceability, and compliance requirements.
- Process Virtual Inventory Requisitions in Oracle as needed to support inventory accuracy.
- Review pending return authorization requests, confirm return details, record submissions, and register RGAs for approval according to established policies.
- Coordinate return pickups, prepare required documentation, and communicate status updates throughout the return process.
Requirements
- Completed degree.
- Intermediate English, with the ability to understand and communicate in routine work-related situations.
- Intermediate Excel management and advanced Oracle system knowledge.
- Product knowledge and knowledge of shipping, logistics, warehouse, and customer service.
- Good documentation management and cross-platform knowledge.
- Attention to detail, adaptability, sense of urgency, time management, problem solving, organization and follow-up, and effective communication.
How to apply
Postúlate directamente en CazVid.
Datos clave
- Se requiere título universitario completado.
- Se requiere inglés intermedio para situaciones laborales rutinarias.
- Se requiere Excel intermedio y conocimiento avanzado del sistema Oracle.
- El puesto incluye atención de solicitudes, consultas de pedidos, inventario y devoluciones.
Preguntas frecuentes
¿Qué tareas incluye el puesto?
Incluye gestionar solicitudes en Oracle CX, responder consultas sobre pedidos y envíos, mantener registros y apoyar procesos de inventario y devoluciones.
¿Qué requisitos solicita la vacante?
Se requiere título completado e inglés intermedio para comprender y comunicarse en situaciones laborales rutinarias. También se mencionan Excel intermedio y conocimiento avanzado del sistema Oracle.
¿Cómo puedo postularme?
Postúlate directamente en CazVid.