Customer Service Specialist - Operations Support

Join Our Team! We are Hiring!

REQUIREMENTS
• Completed degree
• Intermediate English, with the ability to understand and communicate in routine work related situations

EXPERIENCE
• Support customers by managing Oracle CX service requests, monitoring open queues, following up on unresolved items, and ensuring inquiries are handled accurately and within required timelines.
• Respond to customer and internal inquiries by providing timely, accurate information related to order status, tracking, proof of delivery, packing lists, estimated arrival dates, stock availability, boxes, and labels.
• Keep internal partners informed by preparing and sharing accurate Canadian shipment updates in a timely manner.
• Maintain accurate customer and return records, including packing lists, to support clear communication, traceability, and compliance requirements.
• Support inventory accuracy by processing Virtual Inventory Requisitions in Oracle as needed.
• Assist customers with return authorization requests by reviewing pending items, confirming return details, recording submissions, and registering RGAs for approval in accordance with established policies.
• Help resolve customer returns needs by coordinating pickup arrangements, preparing required documentation, and communicating status updates throughout the return process.

SKILLS
• Excel (intermediate) management.
• Product knowledge
• Knowledge of the area of Shipping, Logistics, Warehouse, Customer Service
• Good management of documentation.
• Cross-Platform Knowledge
• Oracle System (Advanced)
• Attention to detail
• Adaptability
• Sense of Urgency
• Time management
• Problem solving
• Organization and follow-up
• Effective communication

Envia tu CV, especificando puesto y expectativa salarial: [email protected]