Customer Service Support Specialist English French

We're Hiring | Trilingual Customer Service Support Specialist (English, French & Spanish)📍 Bogotá, Colombia🏢 Hybrid Work Model🌎 Supporting Corporate Clients Across the United States, Canada, and International MarketsAt Ricoh Colombia, a global leader in technology solutions and digital transformation, we are looking for a Trilingual Customer Service Support Specialist with a strong customer focus and fluency in Spanish, English, and French to provide first-level support to our international corporate clients.🎯 Position SummaryServe as the primary point of contact for corporate clients by managing service requests, incidents, and inquiries in a timely and effective manner. This role is responsible for delivering an exceptional customer experience while supporting the achievement of established service level objectives.🧩 Key Responsibilities✅ Handle inbound calls and customer requests in Spanish, English, and French.✅ Register, manage, and follow up on service requests through resolution.✅ Coordinate operational requests, supply orders, and equipment repair services.✅ Manage incidents, customer complaints, and critical cases.✅ Deliver a positive and efficient customer service experience.✅ Support continuous improvement initiatives and customer satisfaction programs.✅ Ensure compliance with service quality standards and key performance indicators (KPIs).✅ Qualifications🎓 High school diploma, technical degree, associate degree, or bachelor's degree.🌍 Language Requirements:Spanish (Native or Advanced)English B2+ (Required)French B2+ (Required)💼 Minimum 1 year of experience in:Customer ServiceContact CentersCustomer SupportHelp Desk SupportClient Relations🗣️ Excellent verbal and written communication skills.🤝 Strong customer orientation, problem-solving abilities, and teamwork skills.💰 Benefits & Perks✅ Permanent (Indefinite-Term) Employment Contract✅ Fully Paid Training Program✅ Hybrid Work Model Based on Performance✅ Career Growth and Professional Development Opportunities✅ Multicultural and International Work Environment✅ Job Stability Within a Leading Global Organization📅 Work Schedule & Conditions🕒 40-hour work week📆 Monday through Friday⏰ Working hours: Between 6:00 a.m. and 7:00 p.m.Due to Daylight Saving Time (DST) changes in the United States and Canada, operating hours may be adjusted to between 7:00 a.m. and 8:00 p.m., depending on the season.🏢 Training and Nesting Period: 100% on-site🏠 After Training: Hybrid model (2 days in the office and 3 days remote), based on performance and operational needs📍 LocationCentro Empresarial Paralelo 108 – Tower 2, Floor 18Av. Carrera 45 No. 108-27Bogotá D.C., Colombia🌟 If you are fluent in Spanish, English, and French, enjoy helping customers, and are looking to advance your career within a global organization, we would love to hear from you.📩 Apply today or share this opportunity with your network!#RicohColombia #Hiring #CustomerService #CustomerSupport #TrilingualJobs #FrenchJobs #EnglishJobs #FrenchSpeaker #CustomerExperience #CareerOpportunity #RicohCareers #BogotaJobs #HybridWork #TalentAcquisition #MultilingualJobs #FrenchLanguage #EnglishB2 #SpanishSpeaker #CustomerSuccess #NowHiring