Customer Success Manager - US Clients

About the role

Laya is a modern accounting, tax, and advisory firm for businesses seeking predictable monthly closes, decision-ready reporting, and a clear path from accounting to tax and advisory. The company pairs licensed experts with technology it builds itself and uses industry-specific playbooks for startups, agencies, restaurants, retail, and professional services.

Laya is a distributed team working across the US, India, Latin America, and the Philippines. Its product is financial truth, and its work is guided by integrity, talent, grit, and expertise.

Responsibilities

• Define the outcome before work starts, including what “done” means, by when, and who owns it.
• Turn repeated work into written processes.
• Delight clients through reliability, proactivity, clarity, and the absence of surprise.

Requirements

• Bring integrity, talent, and grit; Laya can build expertise through the work.
• Own decisions in writing, surface mistakes immediately, and take the next step when setbacks occur.

Datos clave

• Employer: Laya.
• Location: Buenos Aires, Argentina.
• Laya is a distributed team working across the US, India, Latin America, and the Philippines.
• The company values integrity, talent, grit, and expertise.