Customer Support Associate

About the role

Aventior is seeking a skilled and motivated Customer Support Associate with experience delivering customer support, ideally in the SaaS or IT/Healthcare IT space. The role calls for a customer-first mindset, strong problem-solving capabilities, and the ability to thrive in a fast-paced, remote-friendly environment.

Responsibilities

• Provide support through live chat, email, and ticketing systems.
• Troubleshoot technical issues on a sophisticated SaaS platform, resolving them directly or collaborating with subject matter experts.
• Educate customers on product features and direct them to documentation or self-help resources.
• Collaborate with Customer Success Managers to escalate customer feedback and feature suggestions to the Product team.
• Contribute to training and development of the growing Support function.
• Identify and recommend improvements to systems, workflows, policies, and support processes.

Requirements

• Four to six years of experience in Customer Support or Customer Success roles.
• Demonstrated career progression, leadership, or impact.
• Experience supporting enterprise (B2B) clients in a SaaS environment.
• Familiarity with IT or Healthcare IT domains is preferred.
• Strong analytical and problem-solving skills, organization, and time management.
• Self-driven and highly motivated, with excellent verbal and written communication skills, especially in digital settings.
• Comfort working flexible hours as needed to support global teams.
• Experience with remote or offshore support teams is a plus.

Datos clave

• The role requires 4–6 years of experience in Customer Support or Customer Success.
• Experience supporting enterprise (B2B) clients in a SaaS environment is required.
• Familiarity with IT or Healthcare IT domains is preferred.
• The role includes support through live chat, email, and ticketing systems.

Salario estimado

Salario estimado para servicio al cliente en Colombia: COP 1.100.000 - 2.050.000 al mes, según 152 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.