Customer Support - German Speaker

Company DescriptionWe are SkillOnNet leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionize our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.
Job DescriptionAs a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.Your ResponsibilitiesEffectively communicating with customers in their designated language.A high emphasis on quality, with particular attention to detail and accuracy.Providing an outstanding client experience and resolving issues on first contact.Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution.Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.Escalating requests where needed.Thoroughly investigating player concerns.Promoting a “Safer Gaming” philosophy.Staying UpToDate on rules, processes, and licensing needs.Contributing to collective effort by achieving necessary resultsGo above and beyond when engaging customersTaking part in the Onboarding Programs.
What we are looking for:Fluent German speaker (native level). English Fluency.Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.Strong communication/public relations along with active listening skills required.Customer orientation and the ability to adapt and respond to diverse sorts of charactersProficiency working on computers and touch typing are required.Ability to perform under pressureAccountability and conscientiousnessDemonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data.
What's in it for YOU?Excellent work environmentAttractive salary packageMonthly incentive BonusMonetary vouchers on Birthdays and other special occasionsFully equipped kitchen and in-house entertaining spaceOptions to enroll in Company's medical insurance planExciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.Casual Dress CodeA chance to advance professionally inside one of the world's largest iGaming organisations.
What Life at SkillOnNet is like!SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.