Customer Support Representative

About the role

SkillOnNet aims to be a world leader in gaming entertainment, providing customers with an entertaining and trustworthy experience while reinventing the gambling industry. It is home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, and Genting.

As a Customer Support Representative, you will assist customers with inquiries and represent SkillOnNet. The role requires a vibrant and responsible character and the capacity to work in shifts.

Responsibilities

• Communicate effectively with customers in their designated language, with attention to quality, detail, and accuracy.
• Provide an outstanding client experience and resolve issues on first contact.
• Clarify customer complaints, determine the origin of issues, explain the best course of action, and follow up to assure resolution.
• Respond to client inquiries via webchat, email, and phone in a timely and professional way.
• Escalate requests where needed and thoroughly investigate player concerns.
• Promote a “Safer Gaming” philosophy.
• Stay up to date on rules, processes, and licensing needs.
• Contribute to collective effort by achieving necessary results and go above and beyond when engaging customers.
• Take part in the onboarding programs.

Requirements

• English fluency and native Spanish.
• Strong communication and public relations skills, along with active listening skills.
• Customer orientation and the ability to adapt and respond to diverse needs.
• Customer service experience is welcomed but not mandatory; SkillOnNet provides comprehensive in-house training.

Datos clave

• The role involves assisting customers with inquiries via webchat, email, and phone.
• English fluency and native Spanish are required.
• Customer service experience is welcomed but not mandatory; comprehensive in-house training is provided.
• The role requires the capacity to work in shifts.