Data Entry & Customer Service Representative in Los Angeles, CA

Martin Drake is hiring a motivated and detail-oriented Data Entry & Customer Service Representative to join our dynamic team in Los Angeles, California . This full-time role is essential to supporting our operations and delivering exceptional customer service in a fast-paced environment. Key Responsibilities Perform accurate data entry to maintain and update customer records and information. Respond promptly to customer inquiries via phone, email, and chat to ensure a positive experience. Resolve customer concerns and complaints effectively to foster loyalty. Collaborate with team members to streamline processes and improve service operations. Maintain confidentiality of sensitive customer data at all times. Assist in generating reports and analyzing customer feedback for continuous improvement. Participate in training sessions to enhance product knowledge and service skills. Qualifications Excellent verbal and written communication skills. Proficiency in data entry and familiarity with customer service software. Ability to multitask efficiently in a fast-paced work environment. At Martin Drake, we value collaboration, dedication, and innovation within a supportive culture. We invest in our employees by providing opportunities for professional growth and advancement. Our company culture emphasizes teamwork, respect, and inclusivity. Enjoy competitive benefits including health insurance, flexible work hours, and ongoing training programs designed to help you succeed. This position is remote eligible , offering flexibility while working with essential technical tools.