Remote Customer Service Representative – Newark, NJ

James is hiring a full-time Customer Service Representative for a position based in Newark, New Jersey. The role is described as offering the flexibility to work from home; however, the posting indicates that remote work is not eligible. Confirm the work arrangement with the employer.

As a Customer Service Representative, you will assist customers, answer questions, resolve concerns, and help maintain customer satisfaction. You will report to the Customer Service Manager and collaborate with a supportive team.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat in a timely manner.
• Resolve customer issues with empathy and professionalism.
• Provide accurate information about products and services.
• Document customer interactions and maintain communication records.
• Work with teammates to address escalated concerns.
• Participate in team meetings and share service best practices.
• Complete ongoing training to strengthen product and service knowledge.

Required and Preferred Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Proficiency with customer service software and tools.
• Previous customer service experience is a plus.
• Ability to work independently and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Willingness to learn and adapt to new technologies.

Compensation and Employment

Pay: $25 per hour

Job type: Full-time

Location: Newark, New Jersey, United States