Remote Customer Service Scheduler & Tech Manager - Phoenix, AZ
Published on CazVidat Discount ACR
Join Discount ACR as a Remote Customer Service Scheduler & Tech Manager. Manage HVAC client inquiries & technicians from home. Apply now!
Salary
$2,000 per month
Location
United States
Employment type
Full time
Workplace
Remote
Remote Customer Service Scheduler & Tech Manager - Phoenix, AZ
$2,000 per month
Job description
Discount ACR is seeking a full-time Remote Customer Service, Scheduler and Tech Manager to join our dynamic HVAC team based in metro Phoenix, Arizona. This remote position welcomes candidates working from LATAM or anywhere from home. You will be the key liaison managing client inquiries and coordinating technicians to ensure smooth operations and outstanding customer experiences.
Key Responsibilities
- Manage and oversee customer service scheduling operations for timely, efficient service delivery.
- Lead and mentor a team of customer service representatives, providing guidance and conflict resolution.
- Develop and implement scheduling processes and tools to optimize team performance.
- Quickly resolve customer inquiries and technical issues using strong problem-solving skills.
- Collaborate cross-functionally to align customer service initiatives with company goals.
- Monitor and report on team performance metrics to continuously improve service quality.
- Serve as the escalation point for complex customer issues, ensuring effective resolution.
Required and Preferred Qualifications
- Certification in Customer Service or Management preferred.
- Proven experience in scheduling and team leadership.
- Strong problem-solving and conflict resolution skills.
- Minimum 2 years’ experience in customer service management or related field.
- Familiarity with customer service software and scheduling tools.
This role offers a unique opportunity for professional growth within an expanding company that values teamwork, innovation, and work-life balance.
Frequently asked questions
Is this position fully remote?
Yes, this is a full-time remote position that allows you to work from home, including locations in LATAM or anywhere.
What is the salary for this role?
The salary for this position is USD 2,000 per month.
What kind of experience do I need to apply?
You need a minimum of 2 years of experience in customer service management or a related field, along with proven scheduling and team leadership skills.
Are there any preferred certifications for this job?
Certification in Customer Service or Management is preferred but not strictly required.
What are the main responsibilities of this role?
You will manage customer service scheduling, lead a team, resolve customer and technical issues, develop scheduling processes, and monitor team performance.
Does this role offer opportunities for career advancement?
Yes, the company offers growth opportunities within a forward-thinking culture that values professional development.