Remote Customer Service Scheduler & Tech Manager – Phoenix, AZ
Published on CazVidat Discount ACR
Join Discount ACR as a remote customer service scheduler and tech manager. Lead HVAC scheduling and customer support for the Phoenix metro area.
Salary
$2,000 per month
Location
United States
Employment type
Full time
Workplace
Remote
Remote Customer Service Scheduler & Tech Manager – Phoenix, AZ
$2,000 per month
Job description
Discount ACR is hiring a full-time Remote Customer Service Scheduler & Tech Manager to coordinate customer inquiries, technician schedules, and service operations for an HVAC company serving metro Phoenix, Arizona. This remote role can be performed from home, including from LATAM.
Key Responsibilities
- Manage customer service scheduling to support timely, efficient HVAC service delivery.
- Lead customer service representatives by providing guidance, support, and conflict resolution.
- Develop and improve scheduling processes and tools to optimize team performance.
- Resolve customer inquiries and technical issues with sound problem-solving.
- Coordinate with other departments to align customer service operations with company goals.
- Monitor and report team performance metrics to improve service quality.
- Handle escalated customer concerns and ensure effective resolution.
Qualifications
- At least two years of experience in customer service management or a related field.
- Demonstrated scheduling and team leadership skills.
- Strong problem-solving and conflict-resolution abilities.
- Familiarity with customer service software and scheduling tools.
- Customer service or management certification preferred.
Compensation and Benefits
Pay is $2,000 per month. Discount ACR offers an opportunity to grow with an expanding company and promotes teamwork, professional development, and work-life balance.
Work Location
Remote; the HVAC service area is metro Phoenix, Arizona. Candidates may work remotely from home, including from LATAM.
Frequently asked questions
Is this position fully remote?
Yes, this is a full-time remote position that allows you to work from home, including locations in LATAM or anywhere.
What is the salary for this role?
The salary for this position is USD 2,000 per month.
What kind of experience do I need to apply?
You need a minimum of 2 years of experience in customer service management or a related field, along with proven scheduling and team leadership skills.
Are there any preferred certifications for this job?
Certification in Customer Service or Management is preferred but not strictly required.
What are the main responsibilities of this role?
You will manage customer service scheduling, lead a team, resolve customer and technical issues, develop scheduling processes, and monitor team performance.
Does this role offer opportunities for career advancement?
Yes, the company offers growth opportunities within a forward-thinking culture that values professional development.