Remote Customer Service Scheduler & Tech Manager - Phoenix, AZ
Published on CazVidat Discount ACR
Join Discount ACR as a Remote Customer Service Scheduler & Tech Manager. Lead HVAC scheduling & tech teams. Remote role, $2,000/month, Phoenix-based company.
Salary
$2,000 per month
Location
United States
Employment type
Full time
Workplace
Remote
Remote Customer Service Scheduler & Tech Manager - Phoenix, AZ
$2,000 per month
Job description
Discount ACR is seeking a dedicated Remote Customer Service, Scheduler and Tech Manager to join our team. This full-time remote role supports our HVAC operations in metro Phoenix, Arizona. Candidates from LATAM working remotely from home are welcome to apply. As a key player in our company, you will manage client inquiries and coordinate technicians to ensure smooth service delivery and exceptional customer satisfaction. Key Responsibilities Oversee customer service scheduling operations for timely and efficient HVAC service delivery. Lead and mentor a team of customer service representatives, providing support and resolving conflicts. Develop and implement scheduling processes and tools to optimize team productivity. Address customer inquiries and technical issues promptly with strong problem-solving skills. Collaborate cross-functionally to align customer service initiatives with company objectives. Monitor and report team performance metrics to continuously improve service quality. Handle escalated customer issues ensuring effective resolution. Required and Preferred Qualifications Certification in Customer Service or Management preferred. Proven experience in scheduling and team leadership. Strong problem-solving and conflict resolution skills. Minimum 2 years experience in customer service management or related field. Familiarity with customer service software and scheduling tools. This role offers excellent growth opportunities within our expanding company. We promote an inclusive culture that values teamwork, professional development, and work-life balance. Compensation: $2,000 per month. Location: Remote (Phoenix, AZ based company; LATAM remote candidates welcome).
Frequently asked questions
Is this position fully remote?
Yes, this is a full-time remote position that allows you to work from home, including locations in LATAM or anywhere.
What is the salary for this role?
The salary for this position is USD 2,000 per month.
What kind of experience do I need to apply?
You need a minimum of 2 years of experience in customer service management or a related field, along with proven scheduling and team leadership skills.
Are there any preferred certifications for this job?
Certification in Customer Service or Management is preferred but not strictly required.
What are the main responsibilities of this role?
You will manage customer service scheduling, lead a team, resolve customer and technical issues, develop scheduling processes, and monitor team performance.
Does this role offer opportunities for career advancement?
Yes, the company offers growth opportunities within a forward-thinking culture that values professional development.