Desktop Support Technician in Austin, TX
Publicado en CazViden Company
Apply for Desktop Support Technician in Austin, TX. Provide hardware/software support, log tickets in SNOW, and resolve user issues. $25 per hour.
Salario
USD 25 per hour
Ubicación
Austin, Texas, United States
Tipo de empleo
Contrato
Modalidad
No especificado
Desktop Support Technician in Austin, TX
USD 25 per hour
Descripción del empleo
Join Company as a Desktop Support Technician in Austin, Texas. We are seeking a proactive IT professional to provide exceptional hardware and software support to our users. Key Responsibilities: Take ownership of user problems and proactively resolve issues. Log all calls and incidents in the ServiceNow (SNOW) ticketing system, ensuring adherence to SLAs. Respond promptly to client inquiries and troubleshoot hardware and software problems. Escalate complex issues to senior IT Support team members. Coordinate with relevant staff for external technical support when necessary. Technical Proficiencies: Strong problem-solving skills with a customer-focused approach. Experience using ticketing systems, preferably ServiceNow. Knowledge of desktop hardware, software, and networking basics. Excellent communication and interpersonal skills. Compensation: $25 per hour Location: On-site in Austin, Texas, United States (Remote not eligible) If you are a dedicated Desktop Support Technician looking to contribute to a dynamic team, apply now!
Preguntas frecuentes
Is this position remote or on-site?
This Desktop Support Technician role is on-site in Austin, Texas and is not remote eligible.
What is the pay rate for this contract position?
The position pays USD 25 per hour.
What kind of technical skills do I need for this job?
You should have strong problem-solving skills, experience with ticketing systems like ServiceNow, and the ability to handle multiple support requests efficiently.
What are the main responsibilities of this Desktop Support Technician role?
You will take ownership of user issues, log calls and incidents in ServiceNow, respond to client inquiries, troubleshoot hardware and software problems, escalate complex issues, and coordinate external technical support if needed.
What type of employment is this position?
This is a contract position for a one-time project.