Director, Public Affairs, Crisis & Issues Management

About the role

ADP is seeking a strategic and execution-oriented Director of Public Affairs with deep expertise in crisis communications and issues management. The role partners closely with the Senior Director, Public Affairs, to help lead and operate a global crisis and issues function, ensuring coordination, consistency, and high-impact execution. This individual serves as a strategic advisor and hands-on execution partner, managing day-to-day crisis and issues response, strengthening global processes, and helping protect and enhance the ADP brand.

Responsibilities

• Lead the planning and execution of global crisis communications and issues management strategies.
• Advise senior communications leadership and crisis and issues team members, providing recommendations and supporting effective implementation of response plans.
• Manage end-to-end response efforts, ensuring timely, coordinated, and consistent messaging across channels and stakeholders.
• Maintain and improve crisis readiness through issues management initiatives, including playbooks, simulations, and training programs.
• Support a global crisis and issues management team, driving execution and alignment across regions.
• Ensure clear processes, governance, and operational excellence in global crisis and issues management.
• Partner with Communications, Legal, HR, Government Affairs, and business stakeholders on integrated responses.
• Identify, assess, and help prioritize emerging risks and opportunities that could impact ADP’s reputation.
• Partner with internal stakeholders on proactive reputation strategies and support message development and narrative shaping to strengthen and protect the ADP brand.
• Build and implement measurement and business impact efforts.

Key facts

• The role focuses on global crisis communications and issues management.
• The role partners closely with the Senior Director, Public Affairs.
• Responsibilities include crisis readiness playbooks, simulations, and training programs.
• The role partners with Communications, Legal, HR, Government Affairs, and business stakeholders.