Fraud Analyst - Banking Operations Fraud MNGT - Firstbank Pr

About the role

At FirstBank, employees work to provide personalized customer service. The Fraud Analyst reviews potential fraudulent accounts and takes appropriate action based on account and transaction characteristics, with the objective of reducing net fraud loss dollars.

Responsibilities

• Monitor and manually review deposit and consumer credit accounts, debit and credit cards, mortgage, ACH, wire transfer, merchant, cash management, and credit card products and services for Puerto Rico, ECR, and Florida.
• Review transaction activity for possible fraud, abuse, or compliance violations, including contacting account holders to verify transaction authenticity.
• Review fraud detection reports and online queues to identify fraudulent activities.
• Identify identity theft and fraud red flags, as well as possible financial exploitation, and act accordingly.
• Process inbound and outbound calls with customers, victims, and Bank employees.
• Contact third-party personnel regarding check referrals.
• Identify loss patterns and provide detailed feedback to improve loss prevention strategies.
• Conduct simple to moderate fraud analysis, identify potential fraud, and prepare case documentation for submission to the Corporate Security Department and/or the Corporate Compliance Department.

Datos clave

• The role focuses on reducing net fraud loss dollars.
• Reviews accounts and transaction activity for possible fraud, abuse, and compliance violations.
• Processes inbound and outbound calls with customers, victims, and Bank employees.