General Finance Analyst - Guatemala

Position Overview:The General Finance Analyst should become a business partner of the operating areas of the company, providing accurate decision-making, preparing financial projections to determine the impact of operational decisions, and creating different analyses required based on the needs of their internal customers. Also supports the achievement of new business lines determining prices, margins and potential customers.
Main Responsibilities:Support the development and consolidation of projections of revenue, costs and margins. Weekly monitoring the forecast of revenues and margin account; presentation of monthly results on behalf of their respective Account Managers and Operations Directors, analyzing variations against the projected results, budgets, etc; Validations of headcount for each of the programs together with operations to calibrate personnel movements affecting the margin. Supports the pricing function when required; Participating in month-closing activities in collaboration with local and regional accounting, providing information for cost-sharing, capacity calculations, quality control information, reports required by TI etc. among other functions.
Requirements:Schedule flexibility - RequiredAvailability to work on-site - Required
Qualifications: Analytical and Numerical skillsPlanning and organizationTeamworkInitiative - Autonomy - ProactivityDecision Making and TroubleshootingInternal and External customer OrientationOrientation to results
Knowledge:English - B2 - RequiredOral and written comprehension.Appropriate use of language.Excel - AdvancedFinancial and Statistical knowledge - AdvancedKnowledge of operations (call center) management metrics Operation: SHRINKAGE , AHT, Occupancy - Desirable
Studies & Experience:Studies in Finance, Business Administration, Economics or related careers - Required