Inbound Call Center Agent - Healthcare

Join Sales Rain (Eclat Health Solutions), a leading healthcare communications provider, as an Inbound Call Center Agent based in Cebu City, Central Visayas, Philippines. This full-time, on-site role places you at the heart of patient care coordination, where your communication skills and empathy directly improve healthcare outcomes. We’re looking for dedicated professionals eager to grow their careers within a fast-paced, supportive environment that values teamwork and continuous development. As part of our dynamic healthcare team, you will engage daily with patients and healthcare partners, ensuring accurate information delivery and seamless service. This position offers competitive compensation of up to $300,000 USD per year , along with comprehensive benefits including health insurance, paid time off, and a retirement plan. Located in vibrant Cebu City, you’ll experience a collaborative culture focused on career advancement and professional growth. Key Responsibilities Handle high volumes of inbound calls from patients and healthcare providers, delivering clear and accurate information. Demonstrate empathy and active listening to effectively address patient concerns and inquiries. Document all interactions meticulously in our healthcare information system, ensuring strict HIPAA compliance. Collaborate with team members and supervisors to resolve complex issues and enhance service quality. Manage call flow efficiently, maintaining a high standard of customer service during peak hours. Stay updated on healthcare policies, procedures, and compliance standards to provide accurate guidance. Participate in ongoing training sessions to continuously improve skills and knowledge. What We're Looking For Required: High School Diploma or equivalent education. Strong verbal communication and customer service skills. Attention to detail with proven problem-solving abilities. Experience in call center environments, preferably healthcare-related. Knowledge of HIPAA compliance and patient confidentiality standards. Ability to work collaboratively within a team setting. Preferred: 1-2 years of experience in customer service or call center roles. Familiarity with healthcare information systems and workflows. Demonstrated adaptability and eagerness to learn in a fast-paced environment. What We Offer Competitive salary up to $300,000 USD per year with performance incentives. Comprehensive health insurance covering medical, dental, and vision. Paid time off including vacation, sick leave, and holidays. Retirement plan options to support your long-term financial goals. Professional development opportunities with ongoing training and career advancement pathways. Supportive work environment fostering teamwork and employee well-being. On-site work in the vibrant city of Cebu, offering a balanced work-life experience. Frequently Asked Questions What are the typical working hours for this position? The role is full-time, typically 40 hours per week, with shifts scheduled during business hours in Cebu City. Is prior healthcare experience mandatory? While preferred, prior healthcare experience is not mandatory. Strong communication skills and customer service experience are essential. Does this position offer remote work options? No, this is an on-site position based in Cebu City to ensure effective collaboration and compliance with healthcare protocols. What training will I receive? Comprehensive onboarding and continuous training sessions are provided to ensure you are well-equipped with healthcare policies and communication best practices. How does Sales Rain support career growth? We offer structured career development programs, mentorship, and opportunities to advance within the healthcare communications field. Are there any language requirements? Fluency in English is required to communicate effectively with patients and healthcare providers. Apply Today Ready to make a meaningful impact in healthcare communication? Join Sales Rain’s team as an In