Call Center Agent

Join Synlink Recruitment Outsourcing Co. Inc., a leading talent partner for Teleperformance Company, in Pasig City, National Capital Region, Philippines. We're looking for a dedicated Call Center Agent who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. This full-time, on-site role offers a competitive monthly salary of $25,000 PHP equivalent, comprehensive benefits including health insurance , paid time off , and a retirement plan . At Synlink, we emphasize career development and advancement opportunities, empowering you to grow your skills and build a rewarding career in the customer service industry. Key Responsibilities Handle inbound and outbound calls professionally to assist customers with inquiries and resolve issues promptly. Provide accurate and clear information about products and services, ensuring customer satisfaction. Document all customer interactions precisely using our customer relationship management (CRM) system to maintain data integrity. Collaborate with team members to share best practices and continuously improve service quality. Follow up with customers to confirm resolution of their concerns and enhance loyalty. Meet or exceed key performance indicators such as average call handling time, customer satisfaction scores, and first-call resolution rates. Attend regular training sessions and team meetings to stay updated on product updates and service improvements. What We're Looking For Required: High School Diploma or equivalent; additional education is advantageous. Prior experience in customer service or call center environments preferred. Strong verbal communication and interpersonal skills to engage customers effectively. Excellent problem-solving skills and patience when handling challenging situations. Technical proficiency with customer service software and digital tools. Ability to multitask and work collaboratively within a team-oriented setting. Empathy and adaptability to understand and respond to diverse customer needs. Preferred: Experience working in a fast-paced call center environment. Knowledge of CRM systems such as Salesforce or Zendesk. Fluency in additional languages is a plus. What We Offer Competitive monthly salary aligned with industry standards in Pasig City. Comprehensive health insurance coverage for you and your family. Paid time off to support work-life balance and personal well-being. Retirement plan options to secure your future. Ongoing professional development and training programs to enhance your career growth. Positive and inclusive workplace culture fostering teamwork and respect. Opportunities for career advancement within Synlink and Teleperformance. Frequently Asked Questions What are the working hours for this Call Center Agent position? This is a full-time, on-site role based in Pasig City with standard shift schedules. Specific shift details will be provided during the interview process. Is prior call center experience mandatory? While prior experience is preferred, we welcome motivated candidates with strong communication skills and a customer-focused attitude. Are there opportunities for career growth? Yes, Synlink and Teleperformance prioritize internal promotions and professional development to help you advance your career. What benefits are included? We offer health insurance, paid time off, a retirement plan, and continuous training to support your well-being and career. Is this position remote or on-site? This role is strictly on-site at our Pasig City location to ensure team collaboration and quality service delivery. How can I apply? You can apply today by submitting your resume through our official application portal or contacting Synlink Recruitment directly. For more information about call center careers and salary benchmarks, visit the U.S. Bureau of Labor Statistics Customer Service Overview . Ready to take the next step in your customer service career? Apply today and join a team that values you