Call Center Agent in Pasig City | Synlink Recruitment Outsourcing Co. Inc.

Synlink Recruitment Outsourcing Co. Inc. is hiring a dedicated and customer-focused Call Center Agent to join our dynamic team at Teleperformance Company in Pasig City, National Capital Region, Philippines. This full-time role requires excellent communication skills and a passion for delivering exceptional customer service in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound calls to assist customers with inquiries and issues.
• Provide accurate information and efficiently resolve complaints about products and services.
• Document customer interactions accurately using our customer relationship management system.
• Collaborate with team members to share best practices and improve service delivery.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Meet or exceed key performance metrics such as call handling time, customer satisfaction scores, and resolution rates.
• Attend training sessions and team meetings to stay updated on product changes and service enhancements.

Required and Preferred Qualifications

• High School Diploma or equivalent; further education is a plus.
• Proven experience in customer service or call center roles preferred.
• Strong communication and interpersonal skills to effectively interact with customers.
• Excellent problem-solving abilities and patience in handling challenging situations.
• Technically savvy with proficiency in customer service software and tools.
• Ability to work collaboratively in a team environment while managing multiple tasks.
• Empathy and adaptability to recognize and respond to customer needs effectively.

We value our employees and offer numerous growth opportunities within our organization. Join us to be part of a positive workplace culture that emphasizes continuous improvement and customer satisfaction.