Call Center Agent – Pasig City, Philippines
Published on CazVidat Synlink Recruitment Outsourcing Co. Inc.
Apply for a full-time Call Center Agent job in Pasig City with Synlink Recruitment Outsourcing Co. Inc. Earn 25000 per month in an on-site role.
Salary
₱25,000 per month
Location
Pasig City, National Capital Region, Philippines
Employment type
Full time
Workplace
Not provided
Call Center Agent – Pasig City, Philippines
₱25,000 per month
Job description
Synlink Recruitment Outsourcing Co. Inc. is seeking a dedicated, customer-focused Call Center Agent for a full-time, on-site role in Pasig City, National Capital Region, Philippines. The role supports customer satisfaction by answering inquiries, resolving issues, and delivering helpful service in a fast-paced call center environment.
Key Responsibilities
- Handle inbound and outbound calls to assist customers with inquiries and issues.
- Provide accurate information and resolve product or service complaints efficiently.
- Record customer interactions accurately in the customer relationship management system.
- Collaborate with team members to share best practices and improve service delivery.
- Follow up with customers to confirm issues are resolved and satisfaction is achieved.
- Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
- Attend training sessions and team meetings to stay informed about product changes and service improvements.
Required and Preferred Qualifications
- High school diploma or equivalent; additional education is a plus.
- Previous customer service or call center experience is preferred.
- Strong communication and interpersonal skills.
- Problem-solving skills and patience when handling challenging situations.
- Comfort using customer service software and related tools.
- Ability to collaborate with a team while managing multiple tasks.
- Empathy and adaptability when responding to customer needs.
Compensation and Employment
- Pay: 25000 per month
- Employment: Full-time, on-site
- Location: Pasig City, National Capital Region, Philippines
Synlink Recruitment Outsourcing Co. Inc. values its employees and offers opportunities for professional growth in a supportive workplace.
Frequently asked questions
Is this job remote or on-site?
This is a full-time, on-site role based in Pasig City, National Capital Region, Philippines.
What kind of experience do I need to apply?
Prior experience in customer service or call center environments is preferred but not mandatory.
What are the main responsibilities of this Call Center Agent role?
You will handle inbound and outbound calls, provide accurate product information, document customer interactions in a CRM system, and work with your team to improve service quality.
Are there any benefits included with this job?
Yes, the job offers comprehensive health insurance, paid time off, and a retirement plan.
What kind of schedule should I expect?
This role follows standard shift schedules, with specific shift details provided during the interview process.