Call Center Agent in Makati City, Philippines
Published on CazVidat Employer
Apply for a full-time Call Center Agent job in Makati City. Handle customer calls, resolve inquiries, update records, and support sales and service goals.
Salary
₱8,000 per week
Location
Makati City, National Capital Region, Philippines
Employment type
Full time
Workplace
Not provided
Call Center Agent in Makati City, Philippines
₱8,000 per week
Job description
Join a customer-focused team as a full-time Call Center Agent in Makati City, Philippines. Handle inbound and outbound calls, help customers find accurate information, and contribute to positive customer experiences in a fast-paced environment.
Key Responsibilities
- Answer inbound calls and make outbound calls promptly and professionally.
- Explain products and services accurately and clearly.
- Resolve customer questions, concerns, and complaints with empathy and efficiency.
- Record customer interactions and keep system records up to date.
- Work with teammates to meet department goals and improve performance.
- Support sales through relevant upselling and cross-selling.
- Attend training to develop product knowledge and customer service skills.
Qualifications
- Vocational training or equivalent education.
- Strong verbal and written communication skills.
- Customer service experience; call center experience is preferred.
- Problem-solving skills and adaptability.
- Ability to collaborate effectively with a team.
- Sales experience or skills are an advantage.
- One to two years of customer service experience is preferred.
Team and Growth
Report to a Team Leader who will provide onboarding guidance and ongoing support. Collaborate with colleagues across departments and develop your skills through training and growth opportunities.
Job Details
- Job type: Full-time
- Location: Makati City, National Capital Region, Philippines (on-site)
- Pay: 8000 per week
Frequently asked questions
Is this job remote or on-site?
This position is full-time and requires you to work on-site at the Makati City office.
What kind of experience do I need to apply?
You need proven customer service experience, ideally in a call center or similar fast-paced environment, and strong communication skills in English.
What will my main responsibilities be?
You will handle inbound and outbound customer calls, provide product information, resolve customer issues, document interactions, assist in sales efforts, and collaborate with your team to meet goals.
What educational background is required?
A vocational training or equivalent educational background is required for this role.
Are there opportunities for career advancement?
Yes, the company offers opportunities for career advancement within its expanding operations.