Insurance & Benefits Specialist

About the role

Higher Options is a fast-growing U.S.-based insurance agency seeking a bilingual Benefits Specialist with precision, warmth, and a genuine drive to help people navigate complex coverage decisions. The role connects employer clients, their employees, and insurance carriers, keeping enrollments accurate, inquiries resolved, and relationships intact.

This is a volume-focused role where quality matters and complicated situations need to be resolved clearly.

Responsibilities

• Respond to employee and employer inquiries by phone, email, and chat with clarity, empathy, and professionalism.
• Explain coverage details for medical, dental, vision, life, disability, COBRA, and supplemental plans.
• Enroll, terminate, and update employees in employer-sponsored benefit plans; process qualifying life events, open enrollment changes, and cancellations.
• Prepare and submit documentation to insurance carriers, then follow up to confirm accuracy and completion.
• Resolve billing discrepancies, carrier issues, and invoicing concerns; escalate complex cases with full context.
• Quality-check benefits data and enrollments before submission.
• Maintain organized records across CRM systems and carrier portals.
• Support peak enrollment cycles and assist with documentation for carrier appeals.
• Identify recurring service gaps and contribute to internal FAQs and process documentation.

Requirements

• Advanced written and spoken English and Spanish.
• 1–2 years of experience in customer service, benefits administration, call center operations, or SaaS and subscription-based environments.
• CVs must be submitted in English to be considered.

Datos clave

• Schedule: 40 hours per week, Monday through Friday, during U.S. business hours.
• Compensation: USD $1,100 – $1,300 per month.
• Advanced written and spoken English and Spanish are required.
• CVs submitted in English will be considered.