Jira Administrator

Role: Jira Administrator (Junior level)Position Type: Full-Time Contract (40hrs/week)Contract Duration: Long TermWork Hours: Pacific Standard Time (PST)Work Schedule: 8 hours/day (Mon-Fri)Location: 100% Remote (Candidates can work from anywhere in Costa Rica)
Position Summary
We are seeking a Jira Administrator with basic hands-on experience supporting Jira administration and day-to-day platform activities. This role will assist with Jira project setup, user access, permissions, simple workflows, fields, screens, and issue types.
The ideal candidate has practical Jira administration experience and is comfortable supporting business and technical users with common Jira requests and issues. Advanced Jira development or complex scripting experience is not required.
Key ResponsibilitiesCreate and configure basic Jira projects.Add and manage users, groups, and project roles.Manage basic project permissions and user access.Configure and maintain simple workflows.Set up screens, fields, custom fields, and issue types.Troubleshoot common Jira access and configuration issues.Provide day-to-day Jira support to business and technical users.Assist with basic Jira automation rules.Support simple API, scripting, or administrative tasks when needed.Maintain accurate and consistent Jira project configurations.
Required QualificationsBasic hands-on Jira administration experience.Familiarity with the Atlassian ecosystem.Understanding of Jira project setup and configuration.Experience managing users, groups, roles, and permissions.Familiarity with workflows, screens, fields, and issue types.Ability to troubleshoot common Jira administration issues.Basic understanding of Jira automation, APIs, or scripting.Strong communication and customer-support skills.Ability to support both business and technical users.
Preferred QualificationsExperience with Jira Cloud or Jira Data Center.Familiarity with Confluence.Experience creating basic Jira automation rules.Experience working in an Agile or Scrum environment.
Ideal Candidate ProfileThis position is suitable for an early-career Jira Administrator, Jira Support Analyst, or technical support professional who has performed basic Jira configuration and user administration. Candidates do not need advanced Atlassian architecture, development, or scripting experience.