Key Account Manager

Company Description CYBEX is a global brand that focuses on creating safe, stylish products for children, including car seats, baby carriers, kids’ furniture, and strollers. Known for challenging the status quo, CYBEX combines innovative child safety solutions with lifestyle and fashion-oriented design for modern parents. As part of Goodbaby International Holdings Ltd., the company offers an inclusive work environment that values diversity, equal opportunities, and international collaboration. CYBEX has grown rapidly and provides wide-ranging opportunities for professional and personal development in a dynamic, fast-growing business. Team members are encouraged to build their profiles in a global setting while contributing to CYBEX’s ongoing success story.Role Description The Key Account Manager is a full-time, on-site role based in Miguel Hidalgo, CMX, responsible for managing and growing strategic customer relationships. In this role, the individual oversees key accounts by developing account plans, monitoring sales performance, and identifying opportunities to increase revenue and market share. Daily tasks include conducting business reviews with key partners, coordinating pricing and promotional activities, and ensuring high-quality customer service and support. The Key Account Manager collaborates closely with sales, marketing, logistics, and finance teams to align strategies, forecast demand, and secure timely deliveries. The role also involves analyzing data, preparing reports, and providing insights to leadership to support informed decision-making.Qualifications Strong account management capabilities, including experience managing key accounts and building long-term partnerships.Proficiency in business planning and sales strategy development, with the ability to set targets and track performance.Solid analytical skills to interpret sales data, market trends, and customer insights for decision-making.Demonstrated customer service skills, with a focus on responsiveness, problem-solving, and relationship-building.Previous experience in consumer goods, retail, or baby/juvenile products is an advantage.Excellent communication and negotiation skills, with the ability to present to internal and external stakeholders.Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.Ability to work on-site in Miguel Hidalgo, CMX, and collaborate effectively in an international, diverse team environment.