Learning Manager / Business Program Manager

Job Description:
Skills :Readiness Program Operations Daily Tasks • Review active readiness programs across Windows Commercial, Developer Services, A&I, MSS, SCIM, and Nebula. • Monitor onboarding progress for new hires, cohort participants, and delivery partners. • Validate readiness milestones against agreed onboarding timelines. • Identify readiness blockers and escalation items. • Coordinate actions with Readiness Leads. • Review new readiness requests from business stakeholders. • Ensure L&D readiness activities align with CSS skill priorities. • Track upcoming launches, product updates, and skilling requirements. • Synchronize skilling activities across multiple SBUs. • Manage readiness risks and mitigation plans.MyHorizon Platform Management Daily Tasks • Monitor MyHorizon adoption metrics. • Review roadmap assignment status. • Validate roadmap completion rates. • Check assignment coverage across supported organizations. • Review user onboarding requests. • Support roadmap designers and advanced users. • Investigate platform issues and escalations. • Review governance exceptions. • Validate roadmap certification compliance. • Coordinate with engineering teams on bugs and enhancements. • Validate content freshness and lifecycle reviews. • Review access requests and permissions. • Monitor MyHorizon-to-VDM integrations. • Monitor MyHorizon-to-Keyway integrations (QA). • Review readiness feedback and support tickets.Readiness Lead Partnership Daily Tasks • Conduct readiness check-ins with key readiness leads. • Collect readiness requirements from the business. • Review skill gaps by business area. • Align training priorities to operational needs. • Validate target skill groups. • Review deployment readiness plans. • Coordinate onboarding strategy. • Support manager enablement plans. • Prepare readiness reviews for WINDAS leadership. • Follow up on action items from readiness meetings. • Escalate content or onboarding gaps.Nebula Program Support with new FS Model (Expecting 400+ TSE's to be hired in Nebula) Daily Tasks • Review active and upcoming Nebula cohorts. • Monitor Accelerate and Elevate phases. • Track onboarding progression. • Review roadmap completion. • Coordinate with Nebula PMs and skilling teams. • Identify content gaps. • Review learner feedback. • Validate trainer readiness. • Support cohort launches. • Review new skill requirements. • Coordinate cross-functional skilling activities. Nebula uses MyHorizon roadmaps as the standard onboarding and skilling mechanism and requires close alignment between L&D and readiness teams.Learning Content Governance Daily Tasks • Review submitted learning content. • Approve or reject roadmap updates. • Ensure taxonomy alignment. • Validate content-to-skill mapping. • Review certification status of roadmaps. • Ensure content is current. • Coordinate SME reviews. • Validate learning objectives. • Review instructional design quality. • Review hands-on lab requirements. • Ensure content follows governance standards. • Prioritize content creation requests. Content governance is a core function of MyHorizon and readiness programs.AIDEN & AI Skilling Ecosystem Strategy Daily Tasks • Participate in AIDEN architecture and strategy discussions. • Define learning experience requirements. • Review personalization scenarios. • Evaluate AI learning pathways. • Identify integration opportunities between MyHorizon and AIDEN. • Review AI-powered recommendation concepts. • Define learner journeys. • Evaluate future-state skilling experiences. • Coordinate with Data Insights and Engineering.
Description: Establish a dedicated Senior Learning Manager capability to lead and coordinate the readiness, onboarding, and skilling ecosystem supporting Windows Commercial, Developer Services. The role will provide centralized leadership across readiness program operations, MyHorizon platform management, learning content governance, AI-enabled learning strategy, reporting, stakeholder alignment, and adoption. The project will create a scalable operating model that connects business skill priorities with structured learning roadmaps, governed content, platform-enabled assignments, measurable learner outcomes, and consistent readiness execution across supported organizations.