Live Chat Representative Job in Winter Park, FL

Join Hanson Constructions Inc. in Winter Park, Florida, as a dedicated Live Chat Representative . This full-time role offers the chance to deliver exceptional customer service in a fast-growing company that values collaboration and employee satisfaction. Key Responsibilities Engage customers via live chat to promptly resolve inquiries and provide solutions. Assist with product-related questions ensuring customer satisfaction on every interaction. Manage multiple chat sessions simultaneously while maintaining high service quality. Accurately document customer interactions, feedback, and resolutions for future reference. Identify and report potential improvements to enhance the customer experience. Collaborate with team members to share insights and improve support strategies. Meet or exceed performance metrics such as response time and customer satisfaction ratings. Required and Preferred Qualifications High School Diploma required. Excellent written and verbal communication skills. Strong multitasking ability in a fast-paced environment. Exceptional problem-solving skills for quick and efficient customer issue resolution. Preferred experience in live chat customer service roles. Familiarity with chat support software is a plus. 1-2 years of customer-facing experience preferred. At Hanson Constructions Inc., you will find a supportive team environment with ample opportunities for professional growth and development through training programs. Join us to contribute to a positive customer experience and advance your career.