Production Support Analyst

Hiring: IT Operations & Incident AnalystLocation: Remote – Colombia We are looking for an experienced Incident Management Agent to support enterprise applications across Supply Chain & Logistics operations. Key Skills & Responsibilities:• ServiceNow, ESP & enterprise monitoring tools• Incident monitoring, troubleshooting & resolution• 24x7 production support & SLA management• Supply Chain, Logistics & Order Management applications• Partner/EDI support• EOC / Critical Incident Management• UAT testing & application release support• Application, process & data troubleshooting• Stakeholder communication & outage management• Root Cause Analysis & process improvement• IT Operations / Development / Business team collaboration Required Skills Oracle EBSSupply Chain / Oracle Supply ChainSupply Planning (SPM)Order ManagementOracle Shipping & InventoryBusiness-side Incident ManagementPegaB2B OperationsRepair, Ordering, Replacement, and RMA Processes Vishnu jaiswalInfiCare Staffing | 22375 Broderick Drive #225 Dulles, VA 20166Direct: ( |.